Jeff Thummel - State Farm Insurance Agent - Palm Bay (FL)

Alyssa Palmer Thank you for your feedback in regards to the post about your refund. We would like to take the time to clarify a few things. When working with an Excess insurance company refunds must be sent from the carrier back to the agency with proper documentation so we can issue the proper refund amount and remain within our legal requirements. It can take up to 6 weeks for an excess company to process a refund as they have fees paid with the state and filings they must complete for EACH policy. After careful and thorough review of every document pertaining to this file, the documents show we received the refund in question on 11/20/2019 on our carriers statement, the refund was processed on 11/21/2019 and your refund check was mailed out on 11/22/2019. Our records show we have communicated with you on multiple occasions via phone and email since the cancel request was submitted with proper signatures. Thank you also for your feedback in regards to voicemails. We return voicemails in the order they are received provided adequate information is furnished however we are a small agency and if we are on the phone or with a client it might be a little while before you get a return phone it doesnt help to call back to back if we are with a client we are busy and cant take the call we look forward to speaking with each and every one of our clients and giving each of our clients the one on one attachment they deserve. Manufactured housing insurance is a very unique field that Jacks specializes in and our clients are extremely important to us. However, in this unique field it can take time for document processing. Thank you for all your feedback as it does help us provide the very best customer service for our clients.

Leo Ortiz So helpful!!!!! I am pleasantly surprised how professional and quick Collin responds.

Cynthia Nguyen I had an amazing experience with Cindy! She went above and beyond to find my mom the perfect insurance plan. Not only did she take the time to explain everything in detail, but she also made sure I could translate it all to my mom. Additionally, she accommodated my busy work schedule by fitting me in on the weekend. I highly recommend her exceptional service and dedication to her clients.

Smon Simon Joan jones, so patient and kind, experienced in her trade and definitely knows how to put one at ease in difficult times like finding a great great for insurance. And she did just that. I give her five stars for her for her ability to make one smile. Thanks for everything!

Deborah Montella The Landmark Insurance team has been phenomenal to work with from the day I purchased my first home. They proactively reached out to me during renewals and made the process so much easier. I highly recommend them!

Dr. Matthew Antonucci Tim and April have been incredible. They go above beyond providing insurance. They have consistently coached us on how to maximize our benefits and minimize our premiums, how to select coverage benefits and acquire the best insurance product for our needs. In the event of a loss, they are responsive and have handled everything for us. I can’t recall ever speaking with our insurance provider. Total top-tier private-client service. A+++

Sand Dollar Staging & Design Gregoire Family Insurance is an amazing insurance company. Everyone that works there is well-informed, competent, accessible and goes above and beyond to take care of questions or needs that arise. They are diligent with follow-up and follow-through with claims. By far this is the best insurance company I have been with. I highly recommend them for all insurance needs.

David Lambert Excellent experience with Barbara Garcia (Customer Service Representative) She is a very kind and helpful Cuban girl and will find the best car insurance for you.

Kathleen Borden Had a great experience with Mackenzie. She was very knowledgeable and helpful. She answered all of my questions and was a pleasure to do business with. State Farm is lucky to have her as one of their agents.