1 /5 Karen Wang: Do not use them. Being as a client with them for 10 years and their service has dropped dramatically. Since three year ago I had trouble connecting to their agents. It sometimes took them 7 days to get back to me for a quote, which was very unfortunate. I had requested a quote from them since December of 2024, but now its May 2025 and I still have not received my quote uet. I being constantly calling them (10 times now) and nobody had got back to me. I am very pissed about the way how they handle us as a customer, and my time is very valuable. One frustrating thing is that I have to stay with them because they helped me with my first quote, which I think is ridiculous. There are so many brightway insurance companies all over Florida and this Kennedy family is so irresponsible and the worst. Try not to use them and use a different brightway insurance agency if possible to avoid future problems.