Empire General Insurance Agency - Ocala (FL)

5 /5 Willow Arnold: If you are looking for a local insurance group who cares, Mandi will take the time to assist. Really appreciate all of her help recently, and highly recommend her, as well as this office for their honesty, transparency, fairness, and attentiveness. They will provide all the information you need to make important decisions in your policies. Even the stuff that doesnt help them to disclose, they will still disclose it. Thats the kind of agent you are looking for. The ones who tell you the stuff you need to know- even if it means you might shop elsewhere. Trustworthy is how I describe Mandi & this office. They work hard for you. And you can count on them.

1 /5 Joshua Wolski: I am beyond frustrated and angry with this insurance agency. My father, who is on a limited income, had his policy increased from $2,000 to a shocking $8,000 without any prior notification or assistance in finding a more affordable option. This kind of treatment is absolutely unacceptable. Having worked in the insurance industry for over 15 years, I know how these processes should work. It is appalling that this agency failed to reach out to my father, a loyal customer, to inform him of such a drastic change or to offer any help. This shows a complete lack of care and attention to their clients needs. Insurance should provide peace of mind, not become a source of financial stress and burden, especially for those on a fixed income. The increase in my fathers policy is an unnecessary and unjust strain on him, which could have been avoided if the agency had taken the time to communicate and explore more affordable options. The agencys behavior in this situation is disgraceful and unprofessional. It demonstrates a disturbing lack of empathy and responsibility towards their clients. This agency needs to review their practices and ensure no other customer faces the same treatment. Avoid this agency at all costs if you value transparent and compassionate service. Do better.

5 /5 Grant Muckenfuss: I was quoted for new house and car insurance for me and my wife. The whole process was extremely easy and the rates were very competitive. I will be recommending this place to my friends and family!

5 /5 Heidi Perrett: He helped us get the exact insurance we needed and called to cancel our other insurance while we were sitting there so we know it is cancelled. Great guy.

5 /5 shari sexton: Jerry Cantrell runs this business like a family. Jacob, Ginger and Amanda all are great to do business with. No one likes to pay for insurance but they make it an enjoyable venture when we need insurance.