Fiesta Auto Insurance & Tax Service - Fort Myers (FL)

Deviny Griffith Formal Complaint – False Policy Information, Unjust Fees, and Poor Service To Whom It May Concern, I am writing to formally express my deep frustration and disappointment with the way Progressive has handled my policy and my account. While I understand that my policy has been canceled—and I have already spoken to a representative—I feel compelled to document the serious issues I’ve experienced due to Progressive’s internal errors and lack of accountability. To begin, it is clear that false or inaccurate information was entered into my policy, which triggered a snowball effect of completely unjust fees—all of which were through no fault of my own. Rather than correcting the issue when it was first raised, I was met with vague responses, misdirection, and additional charges that continue to make no sense. I was also billed for documents I never received by email, mail, or through any online access. Charging customers for materials that were never provided is not only unethical—it borders on fraudulent. This entire experience has been marked by a lack of basic business communication, transparency, and accountability. Every step of the way, I encountered representatives who either could not provide clear answers or appeared insufficiently trained to handle the matter professionally. The disorganization and inconsistent information I received only added to the confusion and financial strain caused by these errors. At this point, I feel that I’ve been taken advantage of and misled, and the situation reflects a serious breakdown in both customer service and internal policy management. I am requesting that this matter be escalated immediately and fully reviewed. I expect all erroneous charges to be removed and a detailed explanation provided of how these errors occurred and what is being done to prevent them from happening again. If this issue is not resolved promptly and appropriately, I will have no choice but to escalate my complaint to the insurance commissioner, the Better Business Bureau, and other consumer protection agencies.

Steve Stone It’s so nice to find an insurance agency that not only has saved me $ but also has such a wonderful group to work with too. Brenda has always quickly answered any questions about my home owners and auto policies. They offer lots of options for coverage from multiple well known insurance companies. Their quotes on my boat insurance will also save me money as well.

Louis Milazzo I referred them continuously because of the great service I’ve had for over 20 odd years and continue even recently with my New purchased home

Brooke Martin Outstanding Service! I had the pleasure of working with Courtney for my auto insurance, and I couldn’t be more satisfied with the experience. She was incredibly knowledgeable, patient, and made the entire process smooth and stress-free. Courtney took the time to explain all my options clearly and helped me find the best coverage at a great rate. Her professionalism and friendly attitude truly stood out. I highly recommend One Stop Shop Insurance to anyone looking for top-notch service—the best!

Patricia Milko Awesome insurance company

Brad Hoad Such a pleasure to work with. Fast, efficient, and very competitive. The communication has been outstanding. Highly recommend!

Tia Deon Hello, I have been working with Benn Gann for a few years now and he has been more than helpful to me and my family. He came in and fixed a lot of things that weren’t correct and I wasn’t aware of the errors. Benn is very pleasant and will do anything he can to help and make your experience a good one. If you need help or want some knowledge, Benn Gann is your go to person. Thanks Benn for everything!

Carrie Chatham We have been with Kite Insurance Agency for 3 years now and they have been amazing to work with. Mary is the best. She is very detail oriented and very professional. She is prompt in returning phone calls and emails. She worked hard to get us the best rate before I even asked. Definitely recommend them!

Jennifer Thomas I couldnt be more pleased with the service and support Ive received from Tyler as my homeowners insurance agent. From the very beginning, he made the process of choosing the right policy straightforward and stress-free. They took the time to understand my needs, explain my coverage options clearly, and ensure I was fully protected without paying for anything unnecessary. So refreshing! What truly sets Tyler apart though is his responsiveness and professionalism. Anytime I’ve had a question or needed assistance—whether it was updating my policy or getting clarity, he is always quick to respond, and is genuinely helpful. I highly recommend! Thank you!

Marcos This is the best insurance company. All the agents treat customers very polite and professional. Mrs Yanisey is an excellent agent that is on top of every detail. I am doing my home owner insurance with them and recommend anyone to do it also. Thank you.