The Jewel Box - San Mateo (CA)

Dawn Albert Amy at Silverworks was SPECTACULAR! My partner and I came for our babymoon to make some jewelry for the first time. Our experience was 15 out of 10. Amy was so warm, generous, flexible, patient, and simply a pleasure to spend a few hours with. Our car failed to start the day we had our experience (we were driving from Sacramento). Amy kindly moved us to the next day. We walked away with two rings we LOVE (commemorating our new family to be) and great memories. Highly recommend making jewelry with Amy!

Dominic M I recently experienced exceptional customer service at Pandora that truly exceeded my expectations. From the moment I walked in, the staff greeted me warmly and attentively listened to my needs. They were incredibly knowledgeable about their products and took the time to guide me through their selection, offering helpful suggestions based on my preferences. What stood out the most was their genuine willingness to go above and beyond to ensure I found the perfect piece. Their patience, friendliness, and professionalism left a lasting impression, making my shopping experience truly delightful. I highly recommend THIS specific Pandora Jewelry store for their outstanding customer service.

Pooja Srinath I came in today with a ring stuck in my finger, and it was giving me a real pain. The staff was super helpful and tried their best to keep me calm while they worked to cut the ring off. It was a bit of a struggle since the ring had been on for a while, and platinum is super tough to cut through (it’s 30 times stronger than gold!). But overall, I had a great time at the store and always find the perfect jewelry there.

Lara Morgan Thank you Lily and Jon; you guys are truly gems. We love our beautiful wedding bands. Im so happy to have had you in my life for so long and honored that your jewelery will immortalize our beautiful commitment.

Kalani Ritchie The Best customer service experience I have ever had. I needed a ring fixed and I was in a huge rush. They had previously told me that it usually takes around a week or so and that they are super busy but they would try to fix it as soon as possible. I brought in the ring on a Tuesday and needed it back by the latest on that following Friday. They called me back in less than 2 hours saying it was done and the ring looked as good as new! Super impressed with everything especially the price. It only costed $45 to fix a split in the ring. Very impressed, definitely will return for any future jewelry purchases/repairs.

Terelle Brewer Big Shout out to Conor‼️ Every time I go into this location he always has excellent customer service. I appreciate his help and customer service every time I’m there.

Michelle Wentz Absolutely stunning jewelry and even more amazing people. They were so so kind and helpful from the moment we walked in to the moment we stepped out with our new ring celebrating 15 years of love. They were patient as I asked to see a closeup of every ring I was interested in, they never once rushed me. My whole family was treated with kindness and they took my young daughter’s thoughts into account. I will definitely be recommending them to friends and family and can’t wait to be back for my next upgrade!

Isaac Alvarado Just had my Mother’s Day order done with them. Came out just like they promised and in a rush. Took just under 5 days from my drawing to my hand. Rey, you’re the man! Highly recommended

Bryan Perez Luis who serviced and fixed my watch has great customer service will be doing future repairs and purchases here at lupitas jewelers

K Lincoln My (now) husband worked with the Grebitus team to have my engagement ring made and we bought our wedding bands here as well. The team is extremely knowledgeable and their commitment to quality is unmatched. Plus they are all genuinely nice!