Pandora Jewelry - San Bernardino (CA)

Layla Payte We were in the market for a ring and saw Josephs and decided to stop in. So glad we did! We received phenomenal service! We were treated so well and got a great deal on our ring! About 2 months later one of the stones fell out. We were pretty bummed but when we read the warranty it looked like the repair would be covered but we would have to pay for the stone. Sounded fair to us. So we went in, and once again received great customer service and were told they were going to take care of everything! We highly recommend Josephs!

cruz salazar If I could give a zero I would because of the TERRIBLE customer service. We were told the wait was about 50 minutes so we put our name down and walked around the mall. We had a 40 minute drive just to go to Pandora so we waited. We checked in 20 minutes later and the girl said there was still 14 people in front of us. We then waited another 20 and she said there was 5 people in front of us. So we waited nearby for like 10 minutes. Our name was not called. We went up to check our standing and we noticed there was a different girl now that took over. When we went up we asked for our place in line and she was just so rude. She said that our name was not on there and there’s nothing she could do about it. We explained to her the situation and asked if the other person was still there so she could see it was us. She said no that she’s not on the clock anymore. I asked if there’s anything they could do I explained the frustration of waiting an hour. She said no I could go back on the list and wait again. I told her can I speak to a manager someone superior to you because this is insane. She said the lady who attended us was the manager. Just terrible customer service completely disorganized.

samuel sanchez What a fantastic experience! They truly live up to their name. I the owners are very kind and experienced. I dropped my watch off and hit the food court 15 minutes later I received a text notifying me my watch was completed. I will be back!

K. M.D Such a beautiful store and history of being in Santa Monica and thriving. I went in to get assistance with untangling a necklace and Michael was beyond patient and kind in helping me! I highly suggest this artistic small business in the Santa Monica Place and hope people keep supporting the Sea of Silver!!!

David Schmidt A long overdue thank you to Terri and the team at Willow Glen Diamond Company for helping my wife and me with our engagement and wedding bands. We couldn’t be happier with how the rings turned out. Terri was always transparent about costs and never made us feel pressured. As first-time ring buyers, we felt comfortable and confident throughout the entire process. We love stopping by WGDC to say hi to Terri and get our rings cleaned. Highly recommend Willow Glen Diamond Company!

Sean E. Zullo Sue was so welcoming and professional, I was immediately impressed by this shop. Not only did she quote a very reasonable price, but had the work done before her initial completion timeline. It’s a pleasure to frequent businesses that regard superior customer service as goal. We will definitely frequent this business again! Great Job!

Mariah I had the pleasure of visiting Sharif Jewelers today and am absolutely delighted with my purchase. I was assisted by Wali, whose exceptional customer service truly stood out. He is remarkably knowledgeable, courteous, and friendly, making the entire experience enjoyable and seamless. The gold pieces at Sharif Jewelers are exquisite—precious, tasteful, and elegantly crafted. I also had the opportunity to meet Sharif, the owner, who is a kind and gracious gentleman. I highly recommend this store, and I encourage others to seek out Wali and Sharif for their outstanding service and genuine hospitality.

Parker Klein Joey was so kind and quick with the service. I come here for all of my watch service needs. Never seen him without a smile. Excellent customer service.

Shaimaa Ahmed I had such a wonderful experience at MG Jewelry! I bought a beautiful necklace, but when I got home, I realized I already had something similar and the style wasn’t quite what I had in mind. I went back to the store a little unsure of what to expect, but the customer service completely blew me away. The team was incredibly patient, caring, and respectful throughout the whole process. They went above and beyond to make me feel welcome and comfortable, never rushing me as I took my time exploring other options. They truly cared about helping me find the perfect match and made the whole experience enjoyable. It’s rare to find this level of service these days, and I left the store feeling valued and very happy with my purchase. I highly recommend MG Jewelry for their beautiful pieces and outstanding customer service!

alex caicedo Great service! and completely satisfied. Raquel was extremely helpful and the manager Vidal helped to make the transaction smooth. This is my first time with Kevin Jewelers and will come back.