DeVons Jewelers - Stockton (CA)

5 /5 Diem Duong: I recently purchased my second Rolex from Dawn, and I couldn’t be happier with the process. She kept in touch, followed up regularly, and made sure I got the exact watch I was looking for.

5 /5 steve nelson: On a whim, I stopped to look for my bucket list purchase of a Rolex, and after being helped by Alisha, I know why they have 5 stars. I have been wanting a Rolex for many years. Having read too many Reddit posts, I dreaded the process of dealing with an AD. I can afford about any watch, but I wear jeans and dont pretend to be anyone Im not, and wasnt going to try to put on a show for a dealer. Alisha was amazing. She showed me several watches and treated me like I was as worthy as anyone else to own such an exquisite watch. She made no promises and no false hope of getting my exact dream piece, and I appreciated that. Thank you, Alisha. I want you to know that you have earned my business whenever the watch is available.

5 /5 Ed Gong: I recently purchased online a nice quality german tool watch from a U.S. distributor located in another state. The watch needed fitting since it has stainless links that are small and intricate. I called DeVons in Lincoln Center nearby and inquired about bracelet fitting. They said no problem, bring it by. I also took a Rolex watch that I purchased 7 years ago at a Rolex dealer in Hawaii. Ive lost weight since the purchase, so it also needed some links removed. Upon entering the store I indicated that I just called earlier about the bracelet fittings, the store personnel immediately asked Bal, the store manager if he was available to take care of me. He immediately put away what he was working on, introduced himself and started working on my watches. He put my watches on his repair stand and brought out some intricate tools and started working. He performed trial fits on my wrist to assure perfect fit and in short order he was done with both watches. I then browsed around the store, but did not purchase anything. When I was ready to leave, I asked for the invoice and Bal said no charge. When I got home and shared with my wife my service experience, she reminded me of a watch that she had many years ago that needed a new battery. She took it to Devons and it was replaced at no charge. Bal and the good people at Devons are excellent. I intend to do my Holiday and special occasion shopping at Devons!

5 /5 Ricky Brown: *UPDATE 9/10/24* After Matt reached out I gave him a call. We were on the phone for about 25 minutes discussing my situation and some options that I had. He assured me that he has some of the top Goldsmiths around and that this is something they can fix with confidence it will be as good as new. Trusting his word, I left the ring with him. The next day he called with an update letting me know he wants to have a few Goldsmiths look at it to get some extra notes on it. Then called the day after giving me my options and said the ring will be ready for pickup in about 2 days. Matt personally delivered it to the Devons store in Stockton and when I picked it up it was exactly how he explained, good as new. I am delighted with how my situation was handled in the end. I am looking forward to do business with Devons again in the future. *ORIGINAL 8/27/24* I am leaving this review with a heavy heart. I have been a Devons customer for over 14 years. I have bought watches, rings, necklaces, and earrings from here countless times. My mom had her wedding ring purchased from here, I also purchased my wifes wedding set from here. It has been a family jeweler for quite some time. When purchasing my wifes ring and center stone diamond 11 years ago after I had made the purchase my wife had noticed something inside her diamond. We took it in, and they let us know it very common and its like having a "freckle". Not sure as to why they would sell a diamond with a "freckle" in the first place. We were told that there is nothing wrong with it at all. Fast forward to about 6 years ago my wife took her ring into be cleaned and the person who took it back had noticed that her center stone diamond had a crack in it. They were shocked and said they will keep it and let us know what they are able to do. A few weeks go by, and I get a call from them saying they SHAVED DOWN my wifes diamond without asking for consent and charging us over $400 for it. Which caused it to become a smaller and lesser weighted diamond. In January we took our rings in to be cleaned and were not told there were any issues, everything seemed to be fine. A few weeks ago, my wifes wedding ring had somehow snapped the center stone setting right off. We immediately went into Devons and were told that since they no longer sell Tacori Jewelry that they cannot help us and to go to Sacramento to another jewelry dealer that sells Tacori and have them send it out to be fixed. I feel as if ever since the Diamond being cracked issue, they have not wanted to deal with us as customers, I feel like sending us away is their doing of firing us as customers, they do not want our business and do not want to deal with us. Because I do not spend thousands a year with them on jewelry, they are quick to ignore the fact Ive spend thousands on an item I expect to be taken care of, regardless of the brand. This is a place I cannot trust; history of my situations proves that.