DeVons Jewelers - Sacramento (CA)

5 /5 Stefani Maine: My fiancée and I got engaged without rings as we were selecting our own and had intentions to get custom made, rather nontraditional ones. We happened into this store just to browse and get inspiration, but she happened to fall in love with a unique ring in the case, so we bought it on the spot. It was very affordable and pretty, but the customer service was what really sold it for us. James was extremely kind, knowledgeable, and not at all pushy. We were so grateful for his easygoing nature, which made us both quite comfortable during our experience here. We had an extremely short deadline to get the ring due to conflicting travels, so he rushed the sizing adjustment at no extra cost and even cleaned our promise rings for us as we shopped! This is why we love to SHOP LOCAL!! Thank you James & team!

5 /5 Alicia Bustamante: We have had multiple experiences at Devon’s jewelers and every single one has been a very pleasant one!! We have come in contact with several of the associates and they have all been knowledgeable and kind. We have never felt any pressure to purchase anything or made to feel bad just trying stuff on. This last time I took my rings in to get cleaned and spruced up and boy do they look great!! Highly recommend this location!!!

1 /5 Nell I: I bought a bracelet here, and within days, stones started falling out. They replaced it once, but it happened again. This time two fell out on the same day after couple days of wear. I spoke with an employee named James, who said he’d try to help and offered me another bracelet for $3,700 ($230 more than I’d already paid). A reputable jeweler told me it was worth about $1,800, maybe $2,200 tops. I told James that I found out about this and I know the real worth of that bracelet. The next day, the manager called, extremely rude, talking over me, refusing to listen, and saying, “That was yesterday. Today I’m telling you your only option is repair.” and even suggested I could be lying about the damage. Overpriced jewelry, poor quality, and the worst customer service I’ve experienced.

1 /5 Diana Uzdenova: Me and my fiance came in February, and he bought my engagement ring April. He got it resized from 7 to 7.25 and then proposed on June 15th. I noticed the line where they resized it and thought it was normal. About a month later in July, I was wearing the ring at my desk and was fidgeting with it and heard it crack. I looked at it, and noticed that it broke at the resizing shank. I took it into the store 2 days later and spoke with James that’s been helping us since day 1. He sized me to make sure the ring is my size, which it was, and I told him that I take it off when I do literally anything so that I don’t ruin it. There was about 30 minutes of back n forth between the employees and their manager about it, and they came back and offered me a fix for free. I come back about a week later to get the ring, and James tells us that it looks really good. We took it home but noticed that the resizing “line” was still there. Fast forward to today, I woke up and put my ring on and noticed that it had cracked on the resizing shank again. Didn’t think I’d have to get my ring fixed twice within 2 months of wearing it.

5 /5 Brandy Russell: If I could give this place 10stars I would! My fiancé and stopped by Devons to look for his wedding band, and the salesman Oscar went above and beyond to make sure we found the perfect band. One thing that stood out about this store is, during our first visit we were not pressured/hassled to immediately make a purchase. After shopping around, I came back a few weeks later to purchase the ring and the price was the exact same! On top of that, since the ring had to be shipped to the store and our wedding was a month out, Oscar and his manager did a rush order for us to ensure we had the ring a week before our wedding date. Thank you Oscar for your superior customer service!