David Yurman - Santa Clara (CA)

2 /5 Richard Hornor: ce the necklace, for sentimental reasons I choose to keep the one I have, you offered to repair it. Great! Thank you. What is frustrates me is i received a email that said it would be ready in 2 weeks and I would be notified if there was a delay. I haven’t received that follow up. It’s been 4-5 weeks now. I’m also frustrated that it broke in the first place from a normal interaction with the necklace. It makes me uncomfortable because a reasonable person would doubt my story. How could the necklace break while I rotate the chain around my neck? To be honest it makes me doubt the quality of your company. Since then, I’ve heard from management at Sethi in Mountain View. David yurmans jewelry breaks often and your repairs take a long time. So far you’re living up to what I hearing. It’s unfortunate that I’m getting the same experience. I’m annoyed that I can’t wear the jewelry I purchased so recently. I’m annoyed that after calling, they have been really bad about following up. Terrible!

5 /5 Nikki Ecom: Vince was incredibly kind and knowledgeable. We were about to walk out after not really seeing the earrings we had hoped for. But Vince caught us at the perfect time and helped lead us to the perfect set of earrings. I highly recommend you request him when you enter the store. I am in love with my new earrings. Thank you, Vince!

5 /5 lalo valdivia: Good customer service, lady was nice even though I was in sweats and a hoodie, didnt feel judged. I have 2 rings from this place and the nice lady offered to have them restored (not for free obviously) Ill keep buying jewelry here.

5 /5 kati finau: Im thrilled that we now have an official store in the Bay Area! The staff here is incredibly attentive. Despite my arrival right before closing, Michelle graciously assisted me. Given my indecisiveness, she demonstrated remarkable patience and offered valuable guidance, ultimately helping me select the perfect addition to my jewelry collection.

5 /5 Kevin Chant: Vince has been mentioned in these reviews a few times already, so I wasnt at all surprised when the very friendly and approachable sales agent that had been helping us try on a number of pieces handed me his card and introduced himself. The pieces themselves were gorgeous and luckily had options to keep the pricing more manageable (e.g. sterling silver instead of white gold), but what impressed me the most was how helpful Vince was in finding the right look and fit for me. I was a bit worried that by going in wed get upsold or pressured to make a purchase, but Vince was actually the one to suggest we sleep on it after our browsing. He made sure we knew he was available to help if we wanted, but I didnt feel any pressure to make a quick decision. All in all, Im super happy with what we picked out and grateful to have had Vinces help and suggestions to figure it out!