1 /5 Eleanor Forbes: They ruined my great grandmother’s large garnet stones. I requested them to be “faceted” in a “brilliant” cut. I was very excited because these had been in the family for years and passed down three times. They stated their guy in LA could do that. They asked me what shape. I told them whichever shape of their guys choosing as long as it was “faceted”. That I trusted their judgement. They called me when their guy had them in possession and stated they would “absolutely” be needing a deposit. They did not tell me what cut their guy had chosen. I paid $500 for the deposit. To my horror when I went to pick them up, I was mortified that they had cut them into a cabochon cut. I started crying. The final bill, $1,600 mind you for 3 stones. Cabochon is the absolute CHEAPEST cut you can get!!! Cutting a stone ranges from $50-$400!! I was in shock. The only offer at the time was for me to choose three of their garnets to make up for it. Reluctantly, I chose three and ran out of there so I could go home and cry. I was devastated.
I tried to letting this go. It’s been a few months. I want to request a full refund and return the three faceted garnets they tried to smooth me over with to make up for the damages. I do not know where the breakdown in communication was (them or their guy in LA) but after having some time to think, my heart is still ABSOLUTELY BROKEN and torn over this. I received back what looks like half cut marbles and was overcharged for them. I’ve spent many nights just devastated over this.
