Joseph Nelson Jewelry - Irvine (CA)

Kayla Cross I literally cannot leave the shop without spending so much money. Everything is super cute from the jewelry and clothes to the art on the walls. The girls who work there also are very friendly and help with anything you need.

Darlene Ramirez Shop is super cute! The minute I walked in Karla was so welcoming and sweet. I came in to gift shop for a very close friend of mine and I had to come back for myself! So much cute option and my favorite part when I come is to talk to and see sweet Karla!

Malavika Mehta I have consistently had an exceptional experience at this David Yurman location, and feel fortunate to have established a strong relationship with Maritza Baglietto. She has an experienced eye for identifying pieces that are aesthetically pleasing and well-suited to the individual. And on several occasions, has helped select items that harmonized well with pieces I already owned. She has gone so far as to help me customize a necklace whose length I desired shorter. I repeatedly seek her advice, her knowledge of design and experience with luxury jewelry. I highly recommend both this DY location, and Maritza in particular, in purchasing pieces that will withstand the test of time.

Scott Nadeau Had a fantastic experience at the Shops at Santa Anita location. Ahsan was incredibly helpful, friendly, and knowledgeable. He understood what we were looking for (a basic wedding band) and didnt push us towards anything out of our price range. We found the perfect ring for us and he made it a wonderful experience.

PK Manning Virtual Assistant ⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of being helped by Alexa at Zales in Lakewood Mall, and I cannot say enough about the outstanding service she provided. From the moment I walked in, Alexa greeted me with genuine warmth, professionalism, and patience that immediately put me at ease. She took the time to carefully listen to what I was looking for, guided me through different options, and explained everything with such knowledge and clarity. Alexa truly went above and beyond—making sure every detail was perfect and that I felt completely confident with my purchase. Her customer service is exemplary in every aspect: friendly, attentive, honest, and sincerely caring. What stood out most was her ability to balance professionalism with a personal touch. She never rushed me, made excellent recommendations, and created such a pleasant shopping experience that I left not only with the perfect piece of jewelry but also with gratitude for her kindness. Alexa is a shining example of what customer service should be—someone who takes pride in her work, values her customers, and ensures each person leaves with a smile. Zales is fortunate to have her on their team, and I highly recommend asking for her if you want a five-star experience.

Sukhjit Dhaliwal Very good service . Been coming here for over 8 years. Gold is pure and long lasting. Never had any issues. Definitely recommend.

Angie Turcios Awesome service very friendly staff i was help by Hugo & Edith and they were very understanding even though i brought a piece that was from 2015.

Nancy Selikoff Ophelia is the best! She is a pure joy to work with. I am a repeat customer and she has always gone above and beyond the expectations ..I have sent my ring to her over the years to be cleaned and maintained. This time, we changed the stone from a CZ to Lab Diamond. It was not possible to find an oval to fit my setting. I followed Ophelia’s advice and expertise and changed it to a round stone. She found a gorgeous stone. When it was ready, she told me the jeweler was not comfortable with how the ring was set. She then gave me a new setting (with 2 trillions) to assure its perfection. So not only did she completely replace the band for me, but did it extremely quickly . So to summarize, I have a completely New ring! Ophelia is honest, always reliable and above all communicates in a timely manner. The jewelry is gorgeous and fairly priced. The customer service is truly exceptional. I cannot recommend them highly enough. The entire process was smooth, thoughtful and enjoyable from start to finish .. I give Ophelia and the company a 10 out of 10! - a true gem in every sense. Thank You Ophelia and Chic Jewelry.