Cotati Jewelers - Cotati (CA)

1 /5 _: I normally hesitate to leave negative reviews, but I feel my recent experience has left me no other choice. I brought in a few grams of 14k scrap to get a ballpark offer. Thats all. Simple and plain. The extremely unprofessional and unpleasant, and honestly very unhelpful woman held her hand out and dumped what i handed her on the counter, and within seconds, she determined that pieces that I personally tested with acid, and were marked, were not gold. I asked her if she could please test them further as i was sure they were gold. She denied my request by saying "Im not here to teach you", and offered me $100 for what was well over 3 grams of 14k. And Im not exaggerating, she interrupted me mid-sentence to help a couple behind me because they were a "sale" meaning their time was more important than mine because i was not purchasing anything. I waited, politely, for the couple to be helped, and then i asked her how much she paid per gram. Which i guess is an absurd question to ask apparently. She said she pays "by the piece" meaning she rips people off by low balling the shit out of them and then tells them thy wont find better offers anywhere else. I was so offended, i couldnt believe what was happening. Anyway, long story short, DO NOT sell your jewelry here. You will find better offers, and kinder people literally ANYWHERE else. Also, i feel i should note that a friend of mine had purchased a pendant from this business that was marked 24k, and it turned out to be plated. She paid over $500 and they refused to resolve the situation. Nothing but lazy crooks. They should honestly be investigated.

5 /5 Allison Chandler: I just had a very wonderful experience here. My ring needed cleaning and part of it had gotten bent and needed realignment. They did everything I needed quickly and free of charge! I will definitely be coming back here for future jewelry needs and everyone in the nearby area should as well. Im so happy to see my ring sparkling in the sunlight again.

1 /5 Cynthia Bartel: I dropped my Ebel watch May 31, 2025 to replace the battery and was told it would take 1 week. After 6 weeks, I had driven there 4 times (I live in Petaluma) because she doesnt answer the phone and you are not able to leave a message......like really! Who runs a business where there is no way to contact them but in person. After finally picking up my watch and when I got back to my office: I noticed one of the 18K gold screws is missing on the bezel. Since I never want to deal with Cotati Jewelers again I went to another shop here in Petaluma......unfortunately they wont order me a screw. So, now I am trying to contact Ebel and will be left with paying for this myself, and it may not even be available.....or the new shop said they would make me a screw for $300-500......really!

5 /5 Lauren Tannhauser: Incredible service! I had been looking for a place that could fix jump hoops on my favorite stainless steel bracelets. I had previously been quoted $250 for this simple fix in San Francisco. Mike fixed mine for $5 in less than 5 minutes, all with a smile. Will go out of my way to come back!

5 /5 kal Ghazzawi: Excellent place to adjust watches straps for reasonable prices and fast service , I highly recommend this place