State Farm: Scott Smith Columbia Center - Kennewick (WA)

Dany Gutiérrez I switched to this agency from another provider and there is a big difference. The process was so much easier and I got better coverage at a lower price. I couldnt be more satisfied.

Narcy Castillo I want to take a moment to express my sincere appreciation for the outstanding assistance I received from Brenda. I was in the process of searching for both home and auto insurance, and she made the experience incredibly smooth and efficient from start to finish. Brenda provided me with a detailed quote the very same day I reached out, which was impressive in itself. What stood out the most was the time she took to walk me through every aspect of the quote. She explained each component clearly, answered all my questions with patience, and made sure I fully understood what was being offered. On top of that, Brenda went the extra mile to look for any applicable discounts or savings that could benefit me, which I truly appreciated. Throughout the entire process, she remained highly responsive and available. Any time I called or had a concern, she was ready with a prompt and helpful response. Her professionalism, dedication, and customer service were truly exceptional. Thank you, Brenda, and thank you to the entire team for such a positive experience!

Gail Taylor Emily Flemm at Comparion ins was so helpful. My insurance rates have gone up quite a bit and I was looking for a new insurance company. She listened to my needs and found some options that would work better for me. I really like that she was able to look at multiple companies and compare their rates and offerings. It saved me a ton of time. If you’re looking for a good quote and looking to simplify your insurance shopping, be sure to call Emily. -Gail-

Jazmin Sifuentes I just want to say i highly recommend!! I appreciate the communication this agency has. I usually work with Tammy and she always takes her time and answers any questions I might have, even when Tammy isn’t available the team is always ready to help. Thank you

Rodrigo Reynoso Their team worked with me to customize a plan that meets my needs. Monthly payments are totally manageable. I like how personal and attentive their service is.

Julie Morris In the beginning they were wonderful. East to get ahold of someone during office hours, quick to do vehicle changes. Good communication. THEN the carrier we were with quit carrying insurance in Washington. I called a month ahead of time to set up new insurance. The person answering the phone told me they were busy and were contacting customers a week or two before the actual expiration date. Well, between work and life and a vacation, I checked dates and found we had expired already. I called and go no call back that day. I procured quick insurance from another company. I called them again on my next day off. The person answering the phone sounded contrite, apologized over and over and assured me she would email me quotes and call me back when she sent them. It’s been crickets since then. They don’t even answer the phone for me now. NOT a way to run a business. Super sad because I used to recommend them to everyone I know. Now I have zero faith in the. I even sent a message through their website and have heard nothing.

Kevin MacMillan Very nice people here, glad to have my benefits through them!

Matthew Jasperson Ive been with Sue for 7 years. When I first got my license back I couldnt find affordable rates period. Thats until I met sue. She worked diligently between each year to get the best possible coverage at an affordable price point. I cant express how much I appreciate her professionalism, product knowledge, infectious positive attitude, and over all customer service. Easy 5 stars.

Vince P After 40 years of getting insurance through my employer I retired and needed to quickly learn my options for health, dental, vision for my wife and myself. Adam was SUPER helpful! He explained multiple options with his expert advice. He guided me in my transition year and then the first full year. I totally recommend Adam even if you think you know a lot. You don’t know what you don’t know. Check with Adam !!