Betsy Cruz Chavez - State Farm Insurance Agent - Des Moines (WA)

Lynda Deering Sam Jaranello is a professional and educated on financial Stocks and Bonds. He had been managing our small retire account. He has helped us through the recession and now helping us again to build as we enter our last quarter of our life. We owe our financial security to Sam and his professional knowledge.

Carmela Alvarado Hernández I never thought buying insurance could be so easy. They simplified the process and helped me choose a policy that actually made sense. I appreciate their transparency and patience.

Shayla Pham Im always happy with this service. Especially, Mely is the person who is always friendly, helpful and willing to answer any of my question and concern. I would like to send Mely the " Thank you" message and wish her a Merry Christmas. Keep up the good work Mely!

Tyler Shelton Suzanne did great work getting me the information I needed to know and got excellent rates. She was very professional and it felt like speaking with a friend and made the process easy. I got Life, Car & House Insurance. All of the rates are better than expected and saved over $1000 for the year. Shes met all my needs to give me peace of mind. Best experince with insurance agent I have ever had! Thank you Suzanne

Chuck Marsalisi My Allstate agent closed her office and essentially disappeared. I stopped by this office to handle making policy changes. Mike was friendly and professional. He took care of my immediate issues and helped me with advice on upcoming changes. Super friendly, but I was disappointed that even though he did all the work for me, my policy could not be transferred to this office. So, he did all the work for me, without getting anything out of it... and encouraged me to come back with future changes. What incredible service!

Terri Asbury We are truly pleased with this agency. Keith and his staff are friendly and professional. I really appreciate how they take the time to explain things in a way that makes sense. They go above and beyond in providing service which is a rare commodity these days. Thanks Keith and staff!

Beverly Castillo Very professional and helpful.

Cameron Melanson I never had car insurance before, so when I was recommended to this agency by a friend I had a lot of questions to ask. They did not hesitate to answer any questions I had about terminology, or what kind of plans I can choose from. Randi helped a ton in figuring out the best coverage for my car that I can afford. I would highly recommend them, theyve been really helpful.

Carl Davis I had an accident with my Boat trailer upon retrieving my boat at the marina. I texted Andy the next morning to give me a call when he had a minute to discuss. He called me 2 minutes later and we took a look at the policy together over the phone and determined it would be covered. He filed the claim while I was on the phone with him. By the time we hung up, I recieved a text from my claims adjuster Amanda with Foremost (specialty company Farmers owns). I described what had happened and texted 5 pictures of the damage. She’d asked if I had a minute to give a statement which we completed. She let me know she would call the tow company that towed the trailer directly to pay so I didn’t need to pay out of pocket and reimburse. She also indicated she would call the shop I have a good relationship with that was doing the work to get an estimate and let me know how much coverage i had. She also said, I have never submitted a claim and have a declining deductible and it would be zero out of pocket!! She texted me daily letting me know she was waiting on the shop for an estimate who was trying to find parts. The day she got it, she opened up a portal for me to get paid directly online or they would cut a check in 3 days if that was not set up. I had the money before the work was done. The final bill had 1 more hour of labor and one extra part that was not identified in the estimate by the shop which she paid immediately upon receipt. Andy checked in with me during the process and more than exceeded my expectations. I wish I could give 10 stars and I would recommend calling him to be your advisor and manage your insurance portfolio, especially if you want a professional and have a lot of assets to cover!

Pho Hoang The best customer service I have ever experienced. I was with Allstate for over 10 years; however, my old agent has never explained my policies as well as this new American Family Insurance Agent. Office is well organized and clean, also staff are so nice and friendly. They spent time to review every coverage and find me all discounts I deserve. I recommend this agency to everyone.