Royal Element - Vancouver (WA)

Chrystal Grover I am very displeased with the so called "Service" and this company in general. First off, I had a layaway for a engagement ring for my fiance. About a week later i found the SAME ring, same CUT COLOR MATERIAL COMPANY.. etc on amazon for THIRTY FIVE DOLLARS. This ring was a carbine tungsten ring. The ring in diamond creations that i had on layaway was almost FOUR HUNDRED DOLLARS. Very displeased i went in to the capital mall store. Since it was only a few days after the lay away deadline they promised a full refund with a personal call from the manager with an apology.. HA that never happened. I then went in a second time where i was profusely apologized to and was told i could pick up my refund after work the next day while the manager was in, so far TWO employees had promised me a refund and apology. I then went into the store and instead of an apology i talked to a "manager" who just bad mouthed her employees basically saying that she is sorry none of them know what they are doing and will talk to the OWNER of the store and make sure this was taken care of. Then........ THE STORE CLOSED DOWN. EVERY time i had been promised I had two or three people with me as a witness. LIKE THAT MATTERED. like it mattered you could buy the SAME ring on amazon for 35 dollars!!!!!!! Then i was called by the Tacoma store manager because that store is still in business. It wasnt his fault the "Olympia" store had messed up and would only offer "store credit" as it I wanted that, and like it mattered that i had been promised otherwise!!! So i drive all the way from Olympia and Tacoma thinking i Will make the best of the situation. HA. I told him I was very displeased and had my fiance with me to pick out something with that store credit.. Even though i was the only one in the store at the time I was told to please wait, so he could apparently help more important (Im guessing richer looking) customers. He then tryed to pressure me into doing another layaway for a piece of art i was fond with, which since he was ignoring me, i had time to look up on-line and find the EXACT SAME numbered signed, etc for about 75% less on the price. Still we forced a smile and to quickly get out said i wish to get my mother a gift, no more than the 100$ i had in the layaway, he agreed to help, i told him what i was looking for, then when asked the pricing of all the items he had shown me they were all about 100$ more and like i would EVER give them more money. He then got EXTREMELY snotty and tells me there is apparently NOTHING in the WHOLE store that is 100$ or less.... REALLY?? There sure was PLENTY at the Olympia store. Honestly this is the WORST experience i have ever had with any sort of store, layaway etc. It is no wonder the Olympia store had closed down, and i will continue to let every one know at the medical facility surgical hospital i work at and patients to NEVER go there. I wont be coming back. I would rather sell the gift card for HALF the price or just never use it before i go back and deal with the snotty Tacoma manager or anyone else i had to deal with. Worst service we have ever received by any company hands down. And people think there cell phone company is bad. I would rather pay triple the price to shop at a different jewelry store than go back here. Do your research before purchase your 400$ item is probably only 35$ on amazon as well.

David Lee We purchased some lovely earrings at Ben Bridge Jeweler at Alderwood Mall a few years back. Recently went back to work with Katy on the purchase of a Rolex Oyster Perpetual. We selected this model in a shade of green. Katy made the purchase easy, friendly and fun. I feel very welcomed every time I go in.

Ashlee Santiago Wow! 1. Awesomely rad store. 2. Quality of product 3. Quality of staff - "The Mirandas" 10/10. We went to the mall for 1 high-school dance dress, ended up @earthbound after a lot of fails, bought 2 dresses that my child LOVES, and accessories for $108 total. It was a steal, and I want everything. I was just mingling with the staff and they did their jobs like they were our besties. Best advice and helping us get the whole "look" together and knowledgable about everything... to inclue sizes and whats in stock. Thank you ladies!

Dale Garvey After 60 years of marriage, my wife took her ring to Duvall Goldsmiths for inspection. The staff were friendly, coffee was available, and customers could watch their jewelry being checked. We were delighted with their service and recommend this shop for your jewelry needs.

Gary Cronce Case by Case response to Patrick’s negative review, First, we are sorry for the loss of Patrick’s mother. We are also sorry to see this review, as we strive to have a positive relationship with our clients. Patrick came into our shop with an assortment of silver, gold and costume jewelry he wanted to sell.      We made an offer, and he negotiated our price up an additional $2,500. We shook hands, he signed the agreement and left satisfied. He even came back in a couple of days and gave us some more jewelry boxes and bags. A month later he wanted to buy a ring back. We gave him a price and he said he would think about it. 4 months later he texted us, called us criminals and said he was going to write a negative review against us, and he did. We ended up giving him back the ring he wanted, he thanked us and said he will try to remove the negative review, and maybe he did. We never paid him $20 for a $1000 gold chain. When you buy something, you expect to make a profit. We paid over $10,000 for the items and have not come close to getting our investment back, perhaps we never will. After being in business for 23 years this is the only bad review we have received. Sincerely, Case by Case Jewelers

Justin Yang I had a great experience here with D’Ondre getting my rose gold Madison bracelet. He’s not only friendly but also very professional and knowledgeable and can tell every bit differences between a subtle change on similar models(I was comparing 3mm and 4mm). He also knows a lot about the brand and is passionate in the industry. Great shopping experience overall.

L C Very helpful customer service from Jasmin recently. I picked out a really cute necklace at a good price. They do ear piercings here, and the layout definitely reminded me of a Claires store. I would definitely return to this location for small, inexpensive, jewelry items and fashion accessories.

SB&AJ These guys are great! Hands down the best Jeweler I’ve dealt with. I will never go to a “box store” Jeweler again. Very friendly, personable, and definitely fair prices. I got more than I expected when selling an old ring. Thanks guys! We will be back!

Sidewalk Slammer I recently had the pleasure of working with Michelle at Fred Meyer Jewelers and I cannot say enough good things about my experience. Michelles knowledge of the products was exceptional - she was able to answer all of my questions and provide valuable insights that helped me make an informed decision. Not only was she incredibly knowledgeable, but she was also extremely friendly and personable, making the shopping experience enjoyable and stress-free. Additionally, Michelles communication skills were top-notch. She kept me informed every step of the way and made sure I was satisfied with my purchase. Her attention to detail and dedication to customer service really set her apart. Overall, I highly recommend working with Michelle at Fred Meyer Jewelers. Her expertise, friendliness, and excellent communication skills make her a standout employee. I will definitely be returning for any future jewelry purchases. Thank you, Michelle, for a five-star experience!

Brielle MINOR We had an amazing experience with EraGem! From start to finish, their professionalism, craftsmanship, and service were outstanding. We fell in love with a stunning engagement ring from 1919, and knowing its history made it even more special. The quality and detail of the ring are incredible—it’s clear how much care went into every aspect of its design. Our proposal at the base of Snoqualmie Falls was truly magical, and this ring was the perfect centerpiece for such a special moment. We couldn’t be happier with our experience at EraGem and highly recommend them to anyone looking for a unique, high-quality piece with a story to tell!