Kay Jewelers - East Wenatchee (WA)

1 /5 Eric Gladsjo: 23 years ago I purchased my wedding ring at Kay. I bought the extended warranty, and paid an additional amount to have the hollow ring filled in with gold. I later took my ring in for repairs, and was told my hollow ring was too damaged to be repaired. I inquired about the fee I paid to have it filled in, and after investigations, found that the fill work was never done. So they refunded me the cost of the gold fill that never happened and returned my damaged ring with their apologies. No offer of new ring, no refund of original purchase price, no refund of “lifetime warranty”. So now the token of my wife’s love sits on a shelf a large hole marring it’s once perfect look, never to be worn again. I called recently to see if there was anything that could be done, and they told me it has been too long, and offered their sympathy and apologies anew. I would STRONGLY recommend you go elsewhere to get the tokens for your vows.

1 /5 Monti Realme: FYI...Hopefully people look at reviews...this store is permanently closed! Cant believe its still has an address in the mall and hours of operation! My husband had bought me alot of jewelry at this store and most of it has the lifetime warranty. And as Im writing this my wedding ring had a loose stone so Im unable to wear it and we are pondering a trip to Yakima to turn it in and use the warranty that we paid 400.00 for! Obviously you no longer can purchase anything in Wenatchee but I would go as far as NEVER purchasing anything from KAY jewlers again! Also AVOID Harry Ritchies! There is one lady in there that is extremely RUDE! Wont buy anything in there unless Im desperate! Button Jewlers here I come!❤

1 /5 Eric Jaynes: Purchased an engagement ring in early March, Covid shut the store down and Kay as a whole is unable to process a refund, which is holding us back from getting married. Im extremely disappointed, we dont even want the ring anymore we just want our money so we can go elsewhere and move on with what we want to do as a couple.. its a shame that the tri cities store cant help us with our situation, as soon as we get the ring were returning it and going elsewhere to get a ring. If there were a zero star option Id select that 100 times.

1 /5 Maid2 Shine: My fiancè and I went to purchase an Engagement Ring and we spoke with a very nice and friendly gal. She was very helpful in looking for rings to fit the budget, and the purchase process was simple. We told the woman that I have an allergy to Silver and would be needing White Gold the day we purchased. Unfortunately, after 2 months the Rhodium wore off and it became clear that we had been sold a Sterling Silver ring. I can not even wear the ring anymore so, we contacted Corporate Customer Service. They told us that because we were past the 30 day return policy they could not help me. Our only choice was to trade in and trade up for at least DOUBLE the original purchase cost! We were unable to dispute due to Kays covering their ass for selling bad product, rather than taking care of their customers. If you purchase from these people have it tested by a third party within the first 30 days of purchase. Dont forget its the purchase date, not the received date because they have to send them off to be sized for a couple weeks. Good luck!

5 /5 Kaylee Ray: Kasondra is the best! She is so talented when it comes to designing, she designed 2 GORGEOUS wedding bands to complete my engagement ring. I was very pleased with the outcome. My husband is also extremely happy with his wedding band. We absolutely loved our experience working with Kassondra and her team!