Fred Meyer Jewelers - Federal Way (WA)

3 /5 Ilianna W: Went in to look at engagement ring ideas and to get my ring size, Tatiana was so helpful and very knowledgeable! I would rate 5 stars if it wasnt for the other employee staring at me and my partner nearly the whole time. It made us really uncomfortable and unwelcomed, we left shortly after.

1 /5 kaleb bills: Was very unhappy about my experience. I forget the first lady that helped me and my girl. She was very well. The second lady I dropped a ring off to besides it said a three-day return. Almost 14 days later. Ive called multiple times. Everything was getting on the plane to leave the state so its very upset that I didnt get it before and I understand being busy but its something that Id figure they would tell you beforehand. I came back four days later after leaving. No call. No text, no voicemail. Nothing. I actually just came in instead of calling this time because its almost been 17 days since I dropped off the ring. Then she said oh we tried to call you multiple times. No, you didnt. And also what kind of professionalism doesnt leave a voicemail nowadays. Just so I know you try to reach out to me. Then to quote me $480 more for resetting the prongs. At that point I dont know too much about jewelry I left. I went to talk to my grandmother whos been a jeweler since she was a kid. She took it to her other friend to have it redone. They looked at the prong said they are fine. Now trying to be calm about this situation I just left and how quick she was to pull. Oh if you cant pull the $480 we have payment plans. When I can definitely pay the 480 right out. I felt a slap in the face. I will never do business here again. I was told Fred Meyers was a great place to get jewelry and have a good warranty. It lost all respect with me that day

2 /5 Faith Shown: The only reason why they have a redeemable two stars is because they finally replaced the casing to my watch. Most of the people working there are not nice at all- they lack true customer service & can be completely condescending at times. I brought in my watch to have the battery replaced & after prying open the back, they told me they didn’t even have the battery. Fine. But I turn the watch over & it was damaged to say the least. You could clearly see where the gal hammered between the casing & the back, chipping & ruining the perfect watch, in addition to scratching the back. The manager, Cindy, said they would ship it out to one of their partner companies to smooth it out. Fine. She was kind at first. After waiting about two weeks, I returned to pick up the watch. It was still damaged. She basically tried telling me it was fixed; as laughable as it was, I was irritated because why would any customer accept a damaged piece of jewelry when they brought it in in perfect condition. Her kindness turned into a short & rude demeanor. Why am I being treated with POOR customer service when your employee ruined & damaged my nice, perfectly well taken care of watch? I am not going to accept a damaged watch. She told me they could replace the casing of the watch- fine. Waited a few more days & picked up the watch which was finally in good condition. I wouldn’t trust this Fred Meyer Jewelers with any of your valued pieces. If you’re desperately looking for a jewelers & don’t care how you are treated, then you’ll be fine here. Otherwise save your time.