Warren Jewelers - Burlington - Burlington (WA)

1 /5 Sabrina Nelson: We dropped off my husbands watch early May for replacing crystal. It’s now August. Not only has this entire team failed to communicate anything with us, every time we call them, they have no idea what’s going with the watch or where it is. I have full confidence they e lost the piece and are hoping we forget about it. However, my husband received a call saying that it’s ready. Hooray! This whole ordeal can be done with. We head to the store and lo and behold, not only do they not have the watch, nor know it’s status, they said whoever made the phone call usually gets these things wrong. Selling out their own team and taking ZERO accountability. So not only was this an incredibly horrible experience, we STILL do not know where the watch is or when/if we get it back. I sincerely do not understand how this business has more than one star.

5 /5 Chelsea Jordan: My husband and I purchased our first wedding sets from Warrens 10 years ago. Within the last few years we were exploring an upgrade, especially approaching our 10 year anniversary. We traveled to Mexico recently and about 2 weeks before leaving we popped into Warrens to see what options they had. Lynel greeted me with a smile and said "come over and show me what youre thinking". She was genuine, kind, easy to talk to and never once made things feel uncomfortable. I also respected that she stayed within my price range. We found a new ring I fell in love with. Over the next couple of days, my husband and I went back, shopped for a beautiful diamond (an experience Ive never had) and confirmed our new purchase. My husband wanted me to have it for Mexico because we were there for Valentines Day. Lynel and her team made this dream come to fruition in a matter of days. I could not stop smiling the day I was able to wear my ring and still catch myself staring at it often; it is PERFECTION!!! The entire experience was amazing and seamless. Thank you, Warrens and especially Lynel for outstanding customer service.

5 /5 Susan Holve: I traded in some gold jewelry to be remade into something new for me. It took a little while but worth the wait. The bangle bracelet was finished. I picked up yesterday and it was amazing and beautiful. Been shopping with Warren Jewelers for 50 years and I trust Mark Osborn with all my jewelry needs be it redesigning pieces or buying new. They have moved from Totem Lake store to Burlington but the drive is worth it to get the best craftsmanship made. Thank you Mark I love my new bracelet.

5 /5 Kathy Hoad: I needed to have the diamond from my engagement ring put in a new setting. Mark was very knowledgeable, friendly, and helpful. I traded in some gold jewelry to use in the new setting. The result was wonderful - just what I wanted! Thank you to everyone at Warren Jewelry.

1 /5 K Dawg: My wife took a ring from her recently deceased mother in to have it redesigned to match another ring of her’s. She wanted something special and was really excited to have something in memory of her mom. She was depending on this jeweler for their wisdom and advice. She was very specific on what she wanted in making sure the new design matched her current ring. They assured her they could do what she requested and charged a lot of money to do the work. She then picked up the ring, went home and found that the ring did not match at all!! In fact, the ring is hideous! She went back and they basically told her that was the best they could do. They also told her that her original ring needed major repairs. We brought the ring back to the Shane Company where we bought it. They guarantee the ring for life and said it only needed a few diamonds re-secured. I am now stuck with listening to how disappointed she is and it is truly disheartening. We are now left with spending more money to correct something they did poorly. They essentially robbed us blind and do not deserve a penny. Not only are these people expensive but they do not know what they are doing! I also feel they are very dishonest! Stay away from this jeweler at all costs.