Federal Way Custom Jewelers - Federal Way (WA)

Kyler Morrison Just stoped in hoping to find a spring bar for my watch. The gentleman who helped me was named Tab. He is the perfect example of what customer service should be. My experience working with him, though simple and straight forward definitely left a great impression and I will always look to this location for my future jewelry purchases and fixes as long as Tab is still working there. He was patient and polite. If he was my employee I would give him a raise and use him as an example for all your employees.

Julian Santoyo The shopkeeper was extremely friendly and helped me pick out a few unique, high-quality silver rings. Definitely one of the best jewelry shops in Pike Place market that I have been to!

Tina Tyler Passed by this place often, finally stopped in to find a beautiful shop. I found the person behind the counter was very friendly and helpful. I will shop there again! Beautiful stones, crystals and gifts. Thank you for my new beautiful sunstone charm, I love it!

L C Very helpful customer service from Jasmin recently. I picked out a really cute necklace at a good price. They do ear piercings here, and the layout definitely reminded me of a Claires store. I would definitely return to this location for small, inexpensive, jewelry items and fashion accessories.

Branden Incredibly nice people to work with. My finances engagement ring had prong issues that wouldnt let the stone sit properly. They took care of the issue within a week. We are happy with the customer service, quick turnaround, and quality of their craftsmanship.

Brenna Shie I wish I was better at getting everyone’s names, but love the location. Started coming initially because I had some broken chains so pendants that had no home and they were more than helpful multiple times. Even on sale days I came in while it was busy and they were able to help me look for the type of earrings that suit me best. I love my Mejuri earrings for daily wear. I really wanted a new pendant for the chain I bought there initially (holding up beautifully after a couple years and it’s quite petite. I got a beautiful heart pendant and an initial pendant. He had me try it on and I tried the pendant on the chunkier chain I was wearing and it also fit beautifully (useful that it has a generous bale). He packages it up beautifully, and I stopped in today for a chain extended to give it more room (awesome price for 14k). The staff always are helpful with my questions even when I shop in for a quick one or a longer one and clean my Mejuri items while I’m there (my pendant was so shiny!). Recommend for jewelry needs (been going long enough I feel it necessary to finally review).

Wendi Chen I’m so pleased with the one-of-a-kind Apache Sage Picture Jasper pendant that I just bought at Jim Chow Jewelry! I had been eying this particular piece for a while, as the unique landscape pattern of the stone really stood out to me. As a visual artist, I can’t help but marvel at the colors and composition of this pendant! Rachel was lovely to talk to and she delightedly explained all the different types of stones in the various pieces. All in all a great experience; I will definitely be back!

Christine Omoto I found Brothers Jewelry through a google search and after reading their reviews, I decided to contact them about creating a wedding band. The process was initially intimidating because 1.) I’ve never had custom jewelry done before, 2.) it seems like an expensive endeavor, and 3.) I did not know if they really took on small projects like a simple wedding band. I didn’t want to waste their time or mine! The initial consultation was fast and I was left a little hesitant only because Scott seemed like he was very busy and there wasn’t any formal explanation of the process or any sketches done (things I guess I’ve heard are possibly conducted in the initial appointment?). I gave him pictures of what I wanted and he basically said, yup, I can do that. He was professional and gave a very reasonable price quote. Let me be clear and say that my intimidation and hesitation were self-induced and was just resultant of me being new to the whole process! I’m just trying to give a helpful, honest account of my experience for those who, like me, have no idea what to expect going into this sort of thing. Fast forward to the finish date, and Scott did an absolutely beautiful job on my wedding band and it is exactly what I wanted and had pictured in my mind. They finished on time and there was no surprises in the final cost either. I will definitely consider them again for any future custom projects. They are professionals and very good at what they do!