1 /5 Crary Nathaniel “Preston”: Had a very bad experience working with Tani to design a custom engagement ring.
This would have been the 2nd ring we purchased at this location after having a good experience picking out a promise ring. We wanted to do business here as it’s local.
Tani misrepresented herself on our first meeting giving us the impression that she was creating the cad for the ring so we stuck with her longer than we should have - her sole job is customer service and our complaint is on the service alone.
Misses on her end include:
- Not having a cathedral setting on the first design after we had said that’s what we want.
- Communicating timelines several times that were never met and not following up with us after her own timeline had lapsed. She blamed this on the team but a followup email would have been sufficient.
- Showing us a diamond that didn’t meet my requirements after having us wait and go to the store to see it. I wasn’t looking for a yellowish diamond.
- Not sending updated pdfs after correcting the design and resending the old one when asked for the updated one.
- Dismissing questions my girlfriend asked about how to best secure the center stone.
- Giving an apology that didn’t acknowledge her mistakes but instead focused on where her team caused delays and how we didn’t communicate well enough when we let her know we decided to go with another jeweler.
The other jeweler we went with was awesome and helped us complete a design with several personal touches in under a week while we wasted a month of back and forth with Tani.
