Claires - Union Gap (WA)

1 /5 Jamarius Wilder: Rudest staff ever, worker was completely arguing with me and my wife and was not trying to satisfy or treat the customer at all out of all of my years and even years working retail I have never experienced such atrocious behavior from a store! Definitely will not be coming back to the Claire’s in the Yakima/ union gap mall ever again and the general manager will be notified of this poor treatment of me and my wife! All we wanted to do was just replace my daughters earring that was lost even after the told us that we had a lifetime warranty on them and even had the paperwork and receipt. The manager was elusive and would not talk to us either! If I could give zero stars I for sure would.

2 /5 Nancy Casas: Unfortunately ear piercings are a hit or a miss. One side came out great, leveled out and no issues with healing. The other side however was done by a different person and she had no clue what she was doing. She hesitated and ended up pointing the piercing gun downward, didn’t realize until later when I came time to try to put my earring back in.

1 /5 John Soler: Really bad customer service. My 2 year old’s earring broke less than a week after getting it pierced. We stopped in and the Manager Riley disappeared and the store associate tells us they won’t replace it without the slip that was given to us. So we went home to get the slip and come back and the manager disappears when we walk in the store and the same associate then tells us that we needed the receipt as well and the manager refused to come and speak to us. She finally reluctantly agreed to give us the missing earring but what a poor experience. I have daughters and we go here all the time. Not no more

1 /5 Anne Lopez: I went to take my baby to get her ears pierced and the worker doing them didnt have a clue what she was doing. She had 0 patience with my baby and got into a yelling match with me when I told her to relax. Super unprofessional

5 /5 xikinz roblox: Claires is the best place Ive ever been!! I went there when I was 5 and got my ears pierced!! I dont regret it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You should go there its super cool. I went there once with Jaiden and bought a fluffy diary. She got heart-shaped sunglasses. She still has them, but they broke. Dont ask me why she kept the broken sunglasses, the world may never know. Not even she knows. Or maybe she does know, she thought she could fix them. But she was very wrong. Anyway, go shop here, buy out the whole store. Please, Bill Gates, Im begging you, go to Claires and just buy literally everything in the store. I want to see their reactions.