Fred Meyer Jewelers - Redmond (WA)

5 /5 Jill OBrien-Dawson: The love of my life bought me a beautiful ring for Valentines Day. I loved everything about it. Thankfully he also bought the warranty that is offered. Eight months later one of the smaller diamonds fell out. No problem - it happens. Because we live in Bellevue we took it to that store for repair. The lady behind the counter refused to repair it as we did not bring it in for the six month adjustment. We did not do this because we were not given that piece of the warranty paperwork that stated we should bring it in. Its a separate document. She suggested that we take it to the Redmond store to see if that manager would be willing to help us. One look at the warranty paperwork we did have, he immediately said yes. He was kind, courteous and professional. Thank you Erik! You are a great manager for Fred Meyer.

1 /5 Jana Meyer: I wish I could give 0 stars. This is the absolute worst Jewlery store I have ever dealt with. I took in three rings. One of which is 30 years old and from my deceased grandmother. I get it back and less then 60 days the diamond has fallen out. Completely irreplaceable. Called store, nothing, emailed customer service and corporate and referred back to manager of the jewelry store, who instead of calling me calls my mother. I am 50+ and she was told to call me as I have possession of the rings. Then she calls me, lets it ring and hangs up, no voice mail. Claims in the email she sent me she made several efforts to reach out. She called my mother, my mother returned her call and never heard from her. She failed, contrary to her claim to leave me a voice mail and then wants to get snarky with me in email. I have filed formal AG report and am retaining counsel at this point. Best part, I have yet to hear a single word from corporate and they are on all the emails. That tells me this is not just one store; this is a culture.

1 /5 Veronica Iglesias: Trash place staffed by trash people. Ever since the discrimination we endured at the hands of their "manager" we make sure to never step foot in this forsaken place. Upper "management" called to confirm we had indeed been not treated well and I had to pry open an apology, everyone we encountered through this ordeal was the worst.

1 /5 Ian M: Hours are 8ncorrectly posted. Written signs at the physical store have different hours posted depending on which sign you look at. None of which coincide with the hours on Google. Find a different store to change your watch battery.

1 /5 Alli Porter: Brought a very sentimental old piece of jewelry there because the clasp was bent. They said they would have their goldsmith look at it and call me back. They called and said they couldnt fix it so I picked it up. Just finally looked at it a few days after picking it up and the clasp that was just slightly bent wrong before is now completely broken. They broke the clasp trying to fix it and didnt say anything. So now I have to take it to another jeweler who can weld a little end onto the broken clasp to fix it. Would never take jewelry there again.