Bainbridge Diamonds & Jewelry - Bainbridge Island (WA)

5 /5 SailorTrish Rantos: Excellent service on a necklace repair. The repair was completed in a timely fashion, excellent work and a fair price! Frank was knowledgeable and a joy to work with.

4 /5 Rachel Rivas: I took my wedding ring here after a freak accident - catching my hand in a ceiling fan blade which bent one of the prongs on my ring and caused the stone to fall out. I found this jewelry shop via Google, having just moved to the island, and rushed down just before closing on a Thursday evening. I cant speak much of my initial interaction with the jeweler and his associate because I was wrecked over damaging my wedding ring. It wasnt clear to me exactly what the jeweler would do to fix my ring - but I did get an estimated price for repairs and an approximate date it would be ready. "Sometime next week." I went home and THEN started reading reviews. My God, I wish I hadnt. So many of these reviews are absolutely horrible. Its really something how much time people have on their hands trying to imply that the reviews are faked. Maybe they are? I have to ask myself why a local business thats been around since 2005 would do that? Its not like people are coming from all over the country to buy jewelry on Bainbridge Island. I digress. Someone else said that she never received her item back from the jeweler after months on end? Naturally I went into a blind panic. My wedding ring is about as inexpensive as they come - but it is absolutely priceless to me. I was so terrified Id never get my ring back because of that one review - which looking back is totally absurd. I hope the shop owner addresses this egregious claim. I picked my ring up yesterday - it took a week as promised. The jeweler was incredibly friendly, which I mention because I wasnt halfway to a meltdown this time. He actually fixed my setting - the prongs werent tailored for the stone (its a James Allen ring) which is probably why one bent so easily. You could say "oh he pulled a fast one on you" but no, I dont believe he did. There is a noticeable difference and improvement in how the stone sits now. I had a great experience aside from being spooked by the profoundly negative reviews here. My unsolicited advice is to take them with a few grains of salt. This business has been around for 20 years...you dont survive that long by ripping off customers and treating them badly.

1 /5 Tara Graf: BEWARE- I received a few quotes for watch repair from different Jewelers. (300-1200 range) Just moved to Bainbridge and saw this shop downtown. Never would assume a standing shop in Bainbridge would be questionable. Took in my husbands Rolex with a broken Bezel. Owner Frank told me he could fix it up nice in no time. That was over 11 months ago. I have called repeatedly. Never get calls back. When I did talk to someone it was never clear. Told multiple times it was almost done. Finally it is done. My husband goes to pick it up today and the man hands him a 6,000 dollar invoice!!!!!! No call no ask. When I dropped it almost a year ago I said fix it, also sharing the range I heard before. My husband asked for cost, itemization, nothing. Stay far away from this place unless you wish to be scammed!

1 /5 Simon Matisse: DO NOT take your watch here for anything. I’m sure they’re great at other jewelry, but not watches. Took 2 weeks and charged $140 to remove 1 link which they didn’t even do. They sent it out to someone who actually does specialize in watches. Removing a link on a watch is a 20 minute job that should cost between $20 and $50. Don’t waste your time.

5 /5 Tess Ettel: I brought in several watches for new batteries, replacement bands and clean up. They were my late husband’s watches and Frank was incredibly kind. Frank also called to let me know if he repaired one of the watches what would be necessary & the cost so I could decide. I appreciate the care and consideration given.