AAA Washington - Headquarters - No Services - Bellevue (WA)

1 /5 Mad Max: I had AAA roadside assistance for years, but there were some things. Maybe I didn’t realize or things that changed, I now have canceled my service with them. The following are a few areas of serious concern for me. 1. They do not deliver diesel fuel, they were willing to come and told me to a fuel station within about three hours, which was unacceptable. 2. On two separate occasions, I called in for roadside assistance and they could not help me because they had no one to service that area and I was within the parameters of our contract. One of these times was in a life-threatening situation and they chose to leave me stranded. I was north of Fairbanks, Alaska near the Yukon river which normally has a fuel station at the bridge, it was closed. I did not have enough fuel to get where I was going. It was winter time at about 50° below zero, after assessing the situation, I decided to conserve the fuel that I had left And just park idling which would give me more time with the heater running. I called AAA and they would not come and get me because they said I was not out of fuel yet, I tried to explain to them the situation and they said they would not help me, they told me to drive until I ran out of fuel, then call them, yet it would take them at least four hours to get to me leaving me in a car not running in 50 below weather. This is unacceptable. They’re putting pennies in front of somebody’s life.

1 /5 Aaron Burkhart: I’ve been a loyal AAA Washington member for over a decade and have never once called for a tow — until now. And after this experience, it will also be my last. Following their “recommended” online submission for my very first tow request, I had to make four follow-up calls just to speak to a human. I was told a truck would arrive within 60–90 minutes. Three hours later, still nothing — no tow, no calls, no updates. When I called again for the fifth time, I was told the truck they arranged had cancelled. No one at AAA bothered to tell me. They promised to find another truck. Surprise: that never happened. I gave up, called the first tow company I found on Google, and they had me picked up in 30 minutes. Thankfully, the mechanic stayed late to take my vehicle — something AAA clearly could not arrange in hours. AAA says they’ll reimburse me up to a certain amount, but if their reimbursement process is anything like their actual job of helping stranded drivers, I wouldn’t touch it with a ten-foot pole. The only reason I got off the road was because I took matters into my own hands. My 10-year-old daughter and I sat broken down on the pavement for three hours, waiting for a service I paid for over 10 years, only to fix the problem myself. AAA Washington will never see another dime from me. I will actively steer friends, family, and strangers toward literally anyone else. You are better off with a random Google search than the so-called “roadside assistance” they claim to provide.

1 /5 Wendie Fouard: AAA is the absolute worst experience out there! Not once have you EVER been on time and you just leave people stranded for HOURS without any updates, forcing us to call YOU back every time!! I can’t wait until our membership expires to remove you from our life for good! I had to call a local shop myself and pay $400 for an 8 mile tow because you abandoned us. Horrid service! Would never recommend anyone pay for this treatment! Your representative tells me the tow truck will be here in 90 minutes, every 90 minutes… for 4 hours now. she can’t do her job correctly because I call every 90 minutes…when the two truck is still not here! She needs help in her job, and I hope that call was recorded! If we spend the night on the side of the road again, I’m contacting BBB!

1 /5 - Justin -: The dispatcher I dealt with at this location will try to find any way to get out of providing an emergency tow even if, like in my case, I had 4 remaining AAA tows for the year remaining. Fortunately, I was able to call up AAA headquarters and my car with a bad transmission was towed pretty quickly, despite the dispatcher angrily calling me back and claiming he would never send someone to help me. I get that everyone has off-days and can get emotional, but the hope is they would put those personal issues aside and try their best to provide the service their customers are paying for.

1 /5 CJ Inghram: Hey just so you know if you ever get your car stolen and police recover it on the side of the road, triple a won’t come and tow your car. I’d suggest don’t mention your car was ever stolen! Just tell triple a that your car broke down and you’d like a tow. Did I cry when my only car got broken into and stolen last night after a 9 hour shift at work? No ❌ Did I cry when triple A played games with me if I would get my car towed or not? Yes ✅ My family has had triple a for 30 plus years because we believed if anyone had car problems not to worry because triple a has us covered. Guess we were wrong! Thanks so much to the people at the call center who never told me that my once stolen vehicle may be an issue for them because I wanted my car towed from the place the police found it at. They dispatched the tow truck and everything ♥️ then they called me back and said, “hey can you put your car in neutral,” leading me to believe they are still coming to save me. The next thing she said was “actually because my car was stolen they won’t be towing it today” even though the police advised me not to drive it because it would still be registered as a stolen vehicle for a while. Isn’t that great? She said she was just following a script and that was soooo helpful. Thank you triple a for your 30 years servicing our family. Even your supervisor (Johnathan I think) helped me by reiterating that they would not help me get a tow, even though the message was received loud and clear the first time. He ignored my complaint about how they were playing games with me and said I was just so silly talking in circles. Must have been my mistake all along. My bad for believing in triple a. Oopsies!