5 /5 Armida Jeska: I had trouble with the web site when I was trying to purchase a policy. I wont deny that at first I was very frustrated, but in the end I was very please with how it was resolved. I will say this, if I have trouble with the site, will call them and my experience should be much nicer. Im giving them 5 stars on trust that they will resolve the site problems. Fortify Insurance Washington provided the best customer service.