Fortify Insurance Washington - Renton (WA)

Mad Max I had AAA roadside assistance for years, but there were some things. Maybe I didn’t realize or things that changed, I now have canceled my service with them. The following are a few areas of serious concern for me. 1. They do not deliver diesel fuel, they were willing to come and told me to a fuel station within about three hours, which was unacceptable. 2. On two separate occasions, I called in for roadside assistance and they could not help me because they had no one to service that area and I was within the parameters of our contract. One of these times was in a life-threatening situation and they chose to leave me stranded. I was north of Fairbanks, Alaska near the Yukon river which normally has a fuel station at the bridge, it was closed. I did not have enough fuel to get where I was going. It was winter time at about 50° below zero, after assessing the situation, I decided to conserve the fuel that I had left And just park idling which would give me more time with the heater running. I called AAA and they would not come and get me because they said I was not out of fuel yet, I tried to explain to them the situation and they said they would not help me, they told me to drive until I ran out of fuel, then call them, yet it would take them at least four hours to get to me leaving me in a car not running in 50 below weather. This is unacceptable. They’re putting pennies in front of somebody’s life.

Taryn Nelson I appreciate the excellent service I get with Trisha and her staff! They go above and beyond to take care of me if I ever have any questions. They schedule reviews, suggest changes that will benefit me and so much more. From personal policies to business, recreational vehicles, umbrella, you name it... their expertise has been a huge asset to me and my family for many years now. I cannot recommend Kalama Insurance enough. :)

Kevin Wheelock Mark and Mary-Carol have been my agents for years. Great service, always helpful. Highly recommended.

Taylor Sommer Nate worked quickly to get my business insurance altered with a sudden change in locations for my business! Everyone that works in this office is kind, patient, friendly and always exceptional service. I highly recommend!!

Trina Hall I have been insured with them for several years. When we first went to them I had separate home and auto. Not only were they able to insure both but literally saved be several 1000s of dollars and got more coverage. Now all of my adult children have insurance through them.

Lisa Campbell Excellent service from the Best professionals. My recent difficult situation was handled by several members of this office. The effort they put in to making my situation right was amazing. They took the time to get the facts and time-line in order which made a huge difference for my situation. Shout out to Heather, Alex and Rebecca! This team knows how to work together to make things happen! The communication and follow through was some of the best customer service I have come across in a long time. Thank you!

Shelly Draper Worked with me on my crazy schedule and got me the best price. Christine was great and easy to work with!

Casey L I cant thank Adam enough for helping me out when my car battery died and left my family and me stranded. Even though it wasnt part of his job, he didnt think twice about helping us jump-start the car. Adams the kind of guy who goes out of his way to help others, even complete strangers. Hes a genuinely good person, and were super grateful for his kindness. Thanks, Adam, for being there when we needed it most!

Greg Hoole I have been using Biggs Insurance for my small business for quite a few years now. Andrew and Shanna within Biggs are have always provided me with great customer service and handling all my one off requests I receive with my clients. They are familiar with my needs and only sell me the necessary products to keep my business protected.