Dick Hannah Insurance Agency - Vancouver (WA)

5 /5 Lisa Campbell: Excellent service from the Best professionals. My recent difficult situation was handled by several members of this office. The effort they put in to making my situation right was amazing. They took the time to get the facts and time-line in order which made a huge difference for my situation. Shout out to Heather, Alex and Rebecca! This team knows how to work together to make things happen! The communication and follow through was some of the best customer service I have come across in a long time. Thank you!

1 /5 Davis Doug (Shath): Well, I was happy with their services until they decided to double my homeowners insurance without warning. Been using them for home and auto for years. Always paid on time. Only had 1 claim on my auto insurance because someone ran a red and hit me. Never had any claims on my home. Apparently they decided that the cost to replace my roof has gone up. They doubled my premium but didnt increase my coverage at all. All they could tell me was that the cost to replace the roof had increased but would not answer any of my questions about it.

2 /5 Yushin Roman “Yushman”: Disappointing Experience I recently, and unfortunately, my encounter left much to be desired. Here’s why: Uninformed Salesperson: The sales representative assigned to assist me seemed ill-prepared and lacked basic knowledge about the cars on the lot. When I inquired about specific features or technical details, they stumbled and provided inaccurate information. It was frustrating to receive misleading answers. Misleading Claims: The salesperson made bold claims about the performance and reliability of certain models. However, upon further research, I discovered that their statements were far from accurate. It’s disheartening when you’re considering a significant purchase, and the person guiding you misrepresents the facts. Pushy Tactics: Instead of genuinely understanding my needs and preferences, the salesperson pushed for a quick sale. They seemed more interested in closing the deal than ensuring I made an informed choice. Their lack of professionalism was evident. Neglecting Customer Queries: When I asked about warranty coverage and service options, the salesperson brushed off my questions or provided vague responses. It’s essential to have transparent communication, especially when buying a car. Overall Disappointment: My overall experience was disappointing. I left the dealership feeling frustrated and misled. As a potential customer, I expected better service and accurate information.

1 /5 Hailee Williams: My Husband and I were the unfortunate victims of this agencys poor business practices and Allstates crappy customer service. Due to him losing his job and us both dealing with multiple family medical issues and a family death we requested to have our auto and renters policy put onto a hold or a payment plan and the agent we spoke with was helpful we thought and got us set up on a special payment plan that would give us 3 months to pay our policy and give us a little wiggle room. For the next month we didnt have any contact with the agent, other than a few emails reminding us to make payments. Come the middle of May I go to make a small payment and they cancelled our auto policy without and notice or phone call or anything! Going to their office the manager tried to help, and even fired the agent who was in charge of our file because he screwed up so bad. Later on she told us they couldnt do anything for us because we never qualified for the payment plan and offered us a Gift card as an apology! Speaking to Allstate corporate, they claim that we never qualified for a special payment plan because our payment was past due the day before I spoke with the agent , who never said anything otherwise, when I originally spoke with him and so they wont help us in any way. Now were having to pay over $500 a month for coverage elsewhere when were already dealing with funeral expenses, and two close family members with cancer, plus getting caught up after my husband couldnt get work for 4 months. And now Allstate has the audacity to contact us for Collections after their screw up and miscommunication! DO NOT INSURE WITH ALLSTATE!!!!

1 /5 Emily McCarty: Asked for additional coverage on our hoa to protect any loss. We eventually did have a loss and after they sold me the "right coverage" they would not pay out. Waste of money and they offered us no help.