1 /5 Ron G: In the beginning this place was great. I had no complaints, up until recently. I cancelled all of my services on September 2nd and was told my Auto and Renters were indeed cancelled, but the umbrella coverage I had needed to have a "request" for cancellation sent off.
On September 13th, I was charged (on autopayment) for the Umbrella coverage that had been cancelled on the 2nd of the month. So, in those days since I cancelled, my cancellation was NOT processed through the so called "request." I phoned the companies 800 number as this was a Sunday. They validated the cancellation was sent. When asked who this was sent too, they said the insurance agent I was set up through. They then sent a second "request" to have this cancelled.
Now, on September 14th, I called the office. They told me they had received the cancellation and it was sent to the underwriter, due to it "being in an old system they cannot just cancel". Sounds like no one wants to take ownership of what really happened. I feel like this money was illegally taken from my account as my account was cancelled and should not have been billed anything.
Whether this was an agency issue or underwriter issue, this should not have happened. Passing the blame really shows the lack of professionalism to the customer. The blame is on AmFam as a whole, regardless who cause this issue.
