Zales - Houston (TX)

1 /5 Stephanie Foy: I can’t even begin to describe the level of unprofessionalism from this location and its regional manager. They have had my wedding ring for SIX MONTHS and it has gone out more than SEVEN TIMES for repairs. Each time, it comes back with a new issue that did not exist before. I do not want a new ring as this is my sentimental wedding set that my husband proposed with. They have offered absolutely no reasonable solution (outside of replacing the ring which is not possible because it isn’t made anymore) and the past month has been full of countless calls with this store manager kicking the can down the road and telling me customer service or her regional manager will contact me soon. Then, the regional manager failed to email or call when I was told she would. She left a voicemail TEN DAYS after I was told to expect an email AND a phone call. She did not identify herself in the voice message as the regional manager and she did not leave a return number. And this is about two months after I began asking for her involvement in solving this issue. Additionally, every time I’ve gone in to pick up my ring (more than 7 times), a different associate is helping me and none of them have been briefed on the issue. So it falls on me to walk them through the nightmare over and over again only to be told to wait for the store manager to contact me again. I never leave reviews especially negative ones but I’m at an absolute loss with this situation. I obviously will never be purchasing anything from Zales again and if you care at all about your sentimental jewelry I would highly suggest you go to a competent company who has at least a basic grasp of customer service. Absolutely sickening.

5 /5 Thu S.: Have known Melvin for over a decade since I purchased rings from him and getting service regularly. He’s the most knowledgeable, reliable, responsive. and customer oriented person I’ve ever met.

5 /5 Mimi M: I had such a great experience at Zales thanks to Makarm! I came in looking for a diamond and honestly didn’t know exactly what I wanted. She was so patient and helpful, walking me through all the options and making sure I found the one that felt just right. I really appreciated how knowledgeable and kind she was — never pushy, just genuinely wanting to help. If you’re shopping for something special, I definitely recommend asking for her!

5 /5 Corliss Reed: Vicki was truly helpful in assisting me with my purchase. She gave everything I needed and explained what I didn’t understand. Great salesperson. Good job Vicki!

5 /5 Dangelo Johnson: Lana is truly the best! We came in just shopping around, but Lana was able to match us to our dream choice! Truly a phenomenal person that is great at what they do.