Windsor - Round Rock (TX)

1 /5 Jnessa A: Purchased some shoes from their website and needed to return them due to being to large. I wanted to exchange them for the correct size, but you have to return your item and then just re-order. I chose the return via store option vs. shipping back. Went to this store in the Round Rock outlets and the store manager was at the register. I smiled & greeted her but was just rudely snuffed off and asked what I needed. I explained the reason for my return, got my QR code for my return and showed her - to which she rudely responded, "umm.. what is this? Where is the original box? Absolutely not, we cant accept this return without the original box. Theres also cat hair ALL over these. No, sorry." There was ONE cat hair stuck to the STICKER on the bottom of the boot that the scan label & size were on. There was absolutely no sign of any wear & tear as I never wore these, I just slipped them on to try on. I told her thats fine, Ill return via shipping and walked out. Immediately called Windsor customer service, received a free shipping label to return my item via USPS, and shipped them back for a full refund. The amount of grass this lady needs to touch is unreal.

1 /5 Michelle Tucker: They should allow to give this place 0 stars. We walked in there at 7:30 no one said anything to us. I helped my daughter get a couple of dresses to try on we waited in line to use the fitting room. One of the laddies there came up to us and said that the fitting rooms are closed after we waited in line for about 5 min and she let the person in front of us go in. She didn’t say anything when she had seen us in line waited a couple of minutes then came back to tell us there fitting rooms were closed. There was still 15 min left. This is unacceptable , we will not be coming back especially since we drove 30 min to get to this place.

5 /5 Noelani Photography: Grabbed my daughters hoco dress from there today. Both employees working were nice and being as helpful as possible with the mad amount of costumers in there.

1 /5 Phieu-Lo Nguyen: I had a terrible experience at this store and feel completely disrespected by the store manager in particular. I bought a dress and, within 5 minutes, returned to request a refund since I noticed something on the dress. At no point during the purchase did the salesperson mention that it was a final sale—no sign, no verbal notice, and definitely no confirmation from me. When I brought this up to the manager, instead of understanding or even acknowledging the lack of communication from their staff, she completely dismissed me and spoke in a rude, unprofessional tone. I explained clearly that the return was requested within minutes, and the item was untouched, but she showed zero care or courtesy. This is not how you treat customers—especially when the mistake was on your team’s end. The manager’s attitude alone was enough to make me never want to shop here again. If this is how issues are handled at a management level, I seriously hope the company re-evaluates who they have in charge.

1 /5 Nydia Espinoza: The workers really need to polish their customer service… or don’t work there at all. My experience was terrible. Nobody was helpful with the dressing room, I approached what seemed like a GM and said “excuse me ma’am” she didn’t make eye contact, didn’t even speak just responded “mhm?” -like please use your words… anyways, I then asked her to take a shirt down the wall for me and then proceeded to ask someone else to do it and wasn’t very nice to the other employee either. I also left my phone in the dressing room and thankfully I noticed when I was at the register (and to add to my checkout experience I waited 5mins at the register for someone to check me out so I could pay) anywho- my boyfriend pinged my phone and located that it was in the store and when I asked if they came across a pink iPhone she pulled it out the drawer and just gave it to me with an attitude (same employee from my initial experience) overall everyone was pretty rude, nobody asked me if I needed help looking for anything nor did they look approachable, just looked miserable. I hope management sees this and shapes us their employees.