Uptown Gold & Silver Exchange - Dallas (TX)

Wes Madsen Ali is super friendly. He always goes out of his way when I ask him a million questions. The price for all jewelry and watches is more than fair. He has a great team of associates who are also willing to help. It dosent matter if its lots of gold and diamonds or small silver chains they are all willing to help. Even if you want to just browse their selection, you will get nothing but friendly smiles and lots of information. Thanks ALI!!!

linda nguyen They have very cute earrings and adorable pieces for home decor. I went yesterday in search of a gift. As soon as I walked into the store I was welcomed by a nice smiling gentleman in black. During my search, the manager Manuela approached me to see if she could help and we were able to have a lovely small talk with one another. I finally settled on an item after some time and at just the right moment Tashpiya came to help. The gift wrapping was also a sweet touch. I enjoyed the store and their associates.

Ashley Lamborn DO NOT USE them. I highly recommend just ordering the cap and gown(only because there are no other options)and NOTHING MORE. I didn’t get my son’s graduation package till 2 days before his graduation. I asked for a refund and got the run around from the location in Amarillo and got lied to saying a refund is in the process when it wasn’t. I then called corporate to verify and got the run around from them as well. They also said I had to pay to ship the items back then I would get reimbursed and for not even half of what I paid for the package. If I could give zero stars I would. Once again, DO NOT USE THEM. Horrible place of business.

Vy Chen this location is awful DO NOT WASTE YOUR MONEY HERE. i went in for a chain and to have a charm engraved, not only was Michelle N rude and unhelpful but the store’s machine didn’t work and my charm had scratches everywhere. my first attempt on engraving the charm was handwritten, a pretty decent size and written within the perimeters. the machine had completely FLIPPED OVER my charm and was writing everything all over the place. they let me redo it again and recommended i used the text setting, which completely ruined the whole purpose of coming in, where i wanted to hand write something but after seeing what happened i settled. i saw the worker pull out another charm from the drawer, where it was completely scratched up. even after using the text setting the charm FLIPPED OVER ONCE AGAIN and looked NOTHING like what was shown. it is completely illegible and looks like chicken scratch, and there is suppose to be a heart written on it????? only after i spent my money and wasted my time the worker THEN AFTER informed me that they have been having problems with the machine, why sell me something that you knew didn’t work?? and people were unhappy with???? i’m upset i wasn’t informed of the issues they had beforehand and how i couldn’t refund this scam. i will never be returning and i hope the worker is retrained thoroughly on customer service and letting them know of any precautions before they spend their money.

Hayley Byron Susan was amazing, kind, and incredibly helpful! She made my experience in the store pleasant and enjoyable. :)

hector leal Very professional always willing to work with the customer. Every employee at this location is great.

Julia Garcia very beautiful jewelry and amazing customer service