James Avery Artisan Jewelry - Highland Village (TX)

1 /5 brittany nauenburg: I went in there before Christmas on the 23rd to purchase a few gifts and the sales lady I dealt with was so rude. She treated me like I didn’t belong inside the store. I have been a customer for over 15 years and have never been treated like this. I will not go back to this location.

5 /5 Hayley Byron: Susan was amazing, kind, and incredibly helpful! She made my experience in the store pleasant and enjoyable. :)

5 /5 Noah Sedam: My wife’s absolute favorite place to get her staple pieces from. Although selection on high valued items might be limited, the care and quality of the pieces make it absolutely worth it. This place will be our go to for years.

2 /5 Carolyn Leahy: I will be never step foot in the James Avery in Shops of highland village again. I will not mention the ladies names ( but I was there at 7:45 pm May 28th Tuesday) . I knew exactly what I wanted. Show there was no selling for This Lady to do! She was so unfriendly and annoyed I walked in the store at 7:45. She would not look at me and only spoke what she had to say! I did ask her a question and she let me know that she was annoyed and she said something to appease me. Once again never looked at me. Long story short!!! As I was leaving I said to them both I apologize for keeping you a couple of extra minutes. The lady said have a good night! With my 50 plus years of retail management experience I would have said something to the affect of Oh it’s our pleasure to help you as you chose a very important gift . I am 65 years old still working part time retail because I love people! I am so thankful that God has left me with chance to be able to service people with a smile. I have the best times with my customers!

2 /5 G A C: Nice place to buy this concept of jewelry, where you can be adding different charms to a bracelet among other options. Products look good, nice variety of charms and service was really good (at the beginning, while doing the sale). There is a downside to this, which was the bracelet was longer than we needed it, so the service was requested to remove a couple of links, while some of the charms were soldered to it as well. For our surprise, we did not find the links removed in our box. We noticed this a day or two after and after calling to ask about them, we were told that they were only returned if we requested them. What the business does is they end up gaining free bracelets after removing links from their own customers who already paid for them. One should not need to ask for their goods to be returned to you after this is your property, we had already paid for them. When contacting them by phone, the options they provided were not useful, and until this moment (two weeks later) we have not been returned our call with a solution.