Thomas Carroll Jewelers - Odessa (TX)

Victoria Sledz Purchased a new puffed heart ring and had various other pieces cleaned today including my charm bracelet. Very good service at this location and they have an excellent choice of pieces available compared to other James Avery locations.

N : Naty was my cashier and she was so great! She was efficient and knowledgable. Her professionalism, combined with her kindness, made my visit truly enjoyable. I left feeling appreciated as a customer and confident in my purchase. Highly recommend!

Michael Lamb I would like to say Mr. Miller was great in taking care and repairing of my daughters diamond and emerald bracelet.im sure it was a tough job, but he got it done. Mr. Miller has done work for me in the past and I trust him in his work and craftsmanship. I highly recommend his services.

Jody Pitcher Since the first time I walked into their place, I was treated with respect and kindness. They are professional, hospitable, and willing to customize your jewelry. I highly recommend for your next personalized jewelry needs. So worth the drive!!! Job well done.

Dinesh Raju What a gem of a jewelry store! Not only do they have a very impressive and high-quality collection, but the customer service is top-notch. The staff were exceptionally friendly and patient, making my family feel very comfortable and valued as they helped us explore their wide selection. Their respectful and no-pressure approach made the whole experience a true pleasure. I highly recommend them and will absolutely be returning for future purchases.

Mak ! The new store, which has been in business for a long time in the Dallas area, opened new shiny store last year. I visited this place to check out their necklace designs and different design patterns. The store offers a wide variety of options, and the staff is very friendly and welcoming. I would like to express my special thanks to Priyanka for her assistance. Whenever I return, I will definitely ask for her help again.

Lauren St. John I cannot say enough wonderful things about my experience with Matthew at Diamonds Direct. I came in looking for something incredibly special—a pink sapphire necklace to wear on my wedding day in memory of my recently passed mother, who absolutely adored sapphires. From the moment we began talking, Matthew treated my story and this moment with so much care, empathy, and genuine kindness. He took the time to understand what I was looking for, both emotionally and stylistically, and helped me select a stunning pink sapphire piece that not only complemented my wedding dress beautifully, but also holds deep, personal meaning. The entire process felt personal and heartfelt—not just a transaction. Thanks to Matthew, I was able to walk down the aisle with a piece of my mom close to my heart. I’m beyond grateful and will treasure this necklace forever.

Dee Thompson Kayleigh was amazing. She helped me decide on what to get and made it look even better than my expectations. She talks you through the whole process, has good selection for crystals/gems, and the whole booking/installation process was very organized. I literally cannot wait to come back, if you’re in Lubbock you NEED to pay her a visit.

lo cogburn I recently had the pleasure of visiting the Tiffany & Co. store at The Domain in Austin, and I must say, it was an exceptional experience! My family and I walked in with a clear idea of what we were looking for, but as we don’t live near a Tiffany’s, I had spent a significant amount of time online shopping. I knew I needed to see the items in person before making a purchase. From the moment we entered the store, we were greeted with kindness and warmth. Associate Amy was absolutely wonderful! She took the time to thoroughly go over everything with both me and my child, making sure we felt comfortable and informed about our choices. Her patience and attention to detail were truly beyond expectations. Amy’s knowledge of the products and her genuine enthusiasm made our visit not just a shopping trip but a memorable experience. It’s not often you find such exceptional customer service that goes above and beyond, especially in a luxury retail setting. I left the store feeling confident in my purchase, and I can’t wait to return for any future jewelry needs. Thank you, Amy, and the entire team at Tiffany & Co. for making our day so special! Highly recommend visiting this location if you’re in the area.