SAM JEWELERS - Houston (TX)

greg yavicoli This place ripped me off. Cancelled an order, was supposed to get a refund almost 2 months ago. Had email conversations with them confirming this, then they just stop responding to emails mid march. Sent several follow up emails with delivery receipts so I know they got them, even asking them to just send the item if they arent going to refund me. Have been calling several times daily for 6 weeks straight. Phone just rings and rings, no message, and cant leave voice mail. I even tried calling from five different phone numbers and two different email addresses, so no excuses will work, I saved all my emails, phone records, and receipt. Had to file claim and dispute with paypal, and filed complaint with BBB. Pure and simple, I was scammed. Stay away!

Paul Callaway Awesome experience, Gentlemen Moses was able to help us immediately & explained everything in well mannered, Generous way! Would definitely recommend coming here!

Matthew Hussey Could not be happier with service provided by Carlee. My wife had a stunning diamond ring created there years ago and is in regularly for cleaning. Some years ago I had an idea for a piece of custom gold jewelry for myself. Carlee helped with expertise and several consults with the jeweler to create exactly what I had invisioned. Super special.

Christine Avary After a few consultations with other jewelers, a friend recommended that we go to Kent because shed had great experiences with him. We were not disappointed. My husbands grandmother had recently passed away and prior to her passing, she had given him her wedding ring and band. My husband wanted to have part of her ring in his wedding band as well as having a ring made for me as well. Additionally, we didnt want my original engagement ring to go unused, so we wanted to use the gold from that band as well. Kent was able to do all of this and more. He let us show him inspiration pictures, and he created EXACTLY what we wanted. He was able to use all the gold, all the stones we wanted, make any and all changes we wanted, and did this all for an incredibly reasonable price. He understood the emotional attachment and sentiment behind this process which made us feel very comfortable. The other jewelers put pressure on us to pay a minimum of $2000, they would not use our gold, nor did it feel they would make this a personable experience. I would 100% recommend Kent to anyone and everyone. Hes insanely talented, easy to work with, and does a great job keeping in consistent communication with his clients.

Levi Haiisu I came in to get my great grandmother’s necklace cleaned so my mom could wear it to her wedding. I was AMAZED that Zales does free cleanings even if your piece isn’t from the store. I came in and was immediately greeted and helped at my scheduled appointment time. The process was too easy and makes me want to come here for my future jewelry needs. They even threw in a gift box!!! Wow! Shout out to Ernesto and Joanne for brightening both my necklace and my day! Before and after photos for reference

Wellington Gibson Great price and fast repair, not sure of the part used to fix a broken bracelet was gold but it looks like the same. I recommend.

T Brown What great customer care we received today. Our gratitude to Ms. Marie for outstanding customer care in helping us upgrading my bridal set. Your kindness and expert service helped us make a beautiful choice. We look forward to making all our jewelry needs with you . She’s a great asset to Zales’s Jewelry. Thank you again Ms. Maria for making this such an outstanding experience for us.

Fathima Aab Shahina and Deepika did an excellent job. They were very helpful and courteous. Very attentive to all our requests. We had a very good experience at Malani Jewellers today. Awesome team ! Thank you !!

Mary Collier Love Francescas they are great for cute jewelry that brings your outfit together. Their clothes are cute but very trendy. They also sell my favorite type of headband!