1 /5 Junaid Khan: I had a very disheartening experience with this jewelry store. Looks like malni jewelers business only Moto is to make money!! They will only take care of you until you buys ones you do their customers services goes to -5
I would give them -1 star if I could so beware when you shop with them because my family and I was their customers for years Although they didn’t care that I was their regular customer my Family shop here we got my wedding jewelry sets from here as well as my sister wedding gold from here, always come here for any gold jewelry, but this experience I will not be coming back plus I’ll not recommend to my family and friends to This store. PLUS Online prices are way cheaper than in store prices!!
I wanted to speak to the owner twice but unfortunately wasn’t at the store, I hope owner will address the issue.
So coming to my experience, they gold bracelet I wanted but didn’t have in stock but it was available online for way cheaper compared to in store price, so they said I can place order with them right now and they will ship and I can come pick it up within a week and they will call me. 1st they never called me I called them 4 times they said delivery didn’t arrive so it’s took 2 weeks for it to come, I needed for my mom b day and unfortunately 20 days wasn’t enough for them to get my order in!! so I ended my giving my mom nothing and told her surprise will arrive soon. For me it was heartbreaking and so embarrassing because her gift not ready, so yesterday I called and told them I’m on my way but my gps said 7:01pm, I informed them I’ll try my best to get there 7pm, but if I late please wait. I arrived 7:01 1 min late, it takes about 54mina from my house and I tried my very best to get there by 7pm. On call they said if I come by 7pm or before they will give to me. Otherwise “NO” because “today it’s slow and they will close and leave”. they closed the outside gate 7:01pm and I called the store 3 times and finally someone answered and I requested them like I was begging. She said sorry we can ship it to you and will take 3-4 days I said no I’m here to pick it up, Payment was already made all I need is my gold bracelet. She said no sorry come tomorrow!! REALLY Got to be kidding me. But there’s so many time when I or someone need to buy they will wait for you so you can buy and take care of you but after ones you do they treat their customers like nothing. It was Terrible customer service with my experience and I’m not sorry and I will not step back in to this store!!! Their so many jewelry stores in DFW with good prices.
Why Malani when they don’t treat you right or valued their customers.
I sincerely hope no other customer has to face what we did, and I strongly advise potential buyers to think twice before purchasing from Malani Jewelers. Also please don’t trust all the positive reviews Very disappointed!!
