Mathews Jewelers - Beaumont (TX)

J H We had a unique and stressful situation when my wife’s wedding ring was mishandled by the jeweler. What could have been a nightmare was completely turned around thanks to Monica G.(store manager). She went above and beyond personally advocating for us, keeping us informed when customer service fell short, and ensuring everything was resolved in the best way possible. Monica’s professionalism, diligence, and genuine care not only fixed the situation but created lifelong loyalty from us as customers. She is the reason we will continue to trust Kay Jewelers. If every representative operated the way Monica does, there would never be a doubt about customer satisfaction. Truly outstanding service! If anyone has had a problem with Kays stores before I would recommend changing that opinion by going here and talking with Monica or her staff. Theyll do whats right. Thats for sure!

Lauren St. John I cannot say enough wonderful things about my experience with Matthew at Diamonds Direct. I came in looking for something incredibly special—a pink sapphire necklace to wear on my wedding day in memory of my recently passed mother, who absolutely adored sapphires. From the moment we began talking, Matthew treated my story and this moment with so much care, empathy, and genuine kindness. He took the time to understand what I was looking for, both emotionally and stylistically, and helped me select a stunning pink sapphire piece that not only complemented my wedding dress beautifully, but also holds deep, personal meaning. The entire process felt personal and heartfelt—not just a transaction. Thanks to Matthew, I was able to walk down the aisle with a piece of my mom close to my heart. I’m beyond grateful and will treasure this necklace forever.

A M Foxx We found the perfect dress for a very affordable price. The place was crowded, but staff was great. Thanks so much!

Jonathan Donlan Sensational job restoring and resizing my late grandfathers ring! Im a difficult person to size for with rings. perfect fit with no need for a second adjustment. He promised to have it ready before the service and with the extra help the ring needed to be restored, Im beyond thrilled with the service!!!

Vidya Adya Ive been buying from jewelry from them for many years now but the surprise was their skin care products. I really loved the kumkumadi taila. A few drops in the night on your face makes it glowing and soft by morning. Im really enjoining it. And the jewelry of course is very affordable, reasonable and good quality. Ive actually purchased many as gifts for my friends too!! The icing on the cake is dealing with Sanjana!! Shes the dearest.

Vy Chen this location is awful DO NOT WASTE YOUR MONEY HERE. i went in for a chain and to have a charm engraved, not only was Michelle N rude and unhelpful but the store’s machine didn’t work and my charm had scratches everywhere. my first attempt on engraving the charm was handwritten, a pretty decent size and written within the perimeters. the machine had completely FLIPPED OVER my charm and was writing everything all over the place. they let me redo it again and recommended i used the text setting, which completely ruined the whole purpose of coming in, where i wanted to hand write something but after seeing what happened i settled. i saw the worker pull out another charm from the drawer, where it was completely scratched up. even after using the text setting the charm FLIPPED OVER ONCE AGAIN and looked NOTHING like what was shown. it is completely illegible and looks like chicken scratch, and there is suppose to be a heart written on it????? only after i spent my money and wasted my time the worker THEN AFTER informed me that they have been having problems with the machine, why sell me something that you knew didn’t work?? and people were unhappy with???? i’m upset i wasn’t informed of the issues they had beforehand and how i couldn’t refund this scam. i will never be returning and i hope the worker is retrained thoroughly on customer service and letting them know of any precautions before they spend their money.

LUIS SAENZ VERY SATISFIED with the work they did on my jewelry & price reasonable too I paid $193 on 5 items I took. I HIGHLY RECOMMEND THEM!! They are about QUALITY NOT QUANTITY!! Not like Joyeria Gress they were gonna charge me $285. They are the TOTAL OPPOSITE!!