PANDORA Jewelry - The Woodlands (TX)

1 /5 Janna Butler: Michelle at the Woodlands mall store was unprofessional. She had a poor attitude and when I asked her name she laughed and provided it with a sarcastic tone. I will never go back and will share my experience with family and friends. . I took a pair heart earrings never worn to try to get them fixed as one of the clasps will not stay closed. She tried to bend the earring closed and offered no solution. These were a gift so I did not have a receipt. All I wanted was to be able to wear the earrings. I asked why Pandora does not stand behind their jewelry. I am very disappointed and will NOT be shopping at Pandora. Michelle was not a good representation of what a company should offer to customers.

1 /5 Hannah Renjit: We recently picked out a charm at this location, and it was boxed and bagged for us at checkout. Later, we opened the box and realized it was empty. We returned to the store immediately and spoke with a different associate, who handed us the box with the charm in it—it had been left out on the counter. We’re pretty sure this was just a mistake, so we weren’t upset about that. However, the lack of any apology or concern was disappointing. Then we noticed the charm had a small paint defect. We went back once more and this time spoke with the original associate who had initially given us the empty box. She wasn’t apologetic at all—in fact, she seemed irritated that we had returned again. Sadly, this wasn’t the first time I’ve had a negative experience here. About seven months ago, I was gifted an engraved gold pendant and chain from this store. It had visible microscratches all over it right out of the box. The person who gifted it to me returned to the store and showed photos to an associate, who agreed it was not normal and promised a replacement. But when we returned with the necklace on a different day, another associate told us there was nothing they could do and dismissed the issue by saying this is just how their jewelry looks, since it’s not solid gold. Honestly, I would understand if some wear and tear caused this—but for a brand new $300 necklace set? That’s unacceptable. And frankly, it felt like we weren’t taken seriously, possibly because we’re younger customers. Regardless of age, we still paid a significant amount and deserve the same respect and quality of service as anyone else. After two disappointing experiences, it’s clear that poor quality and dismissive service are starting to feel like the standard here. I would sincerely appreciate it if someone from the store reached out to make this right—especially regarding the necklace, which I still believe deserves to be replaced.

1 /5 Chloe Yepez: If 0 stars was an option that is what I would give this location. I love Pandora, but this location was absolutely terrible. I was not sure a name, but it was a heavier set woman. She had a snarky attitude and was not helpful, and it didn’t seem to matter if we were there or not. I left when I asked a question and her response was just “no” with an ugly attitude. I will never come here again and I will not recommend this location to anyone. It also makes me not want to shop at any Pandora from now on and take my business elsewhere.

2 /5 Christine Renjit: I have had consistently poor experiences trying to reach Pandora by phone. Anytime I have a quick question—just something simple I want to check before driving to the store—no one picks up. I would estimate about 95% of my calls go unanswered. During peak times, like Mother’s Day, it’s even worse. I called multiple times to ask about the availability of a specific charm, but couldn’t get through to anyone. I finally decided to go to the store in person, only to be told the last one had sold less than an hour before I arrived. If the phone line actually worked, I could’ve saved myself the time and frustration. For a brand as big as Pandora, I expected better customer service.

1 /5 Karen Clayborn: This location never answer the phone! I went there 2 weeks ago location was closed, does anyone know if itll reopen or temporarily at another spot in the mall? The wall that was put up didn’t have a sign and google states its open and it said the same thing the day I went and was closed.