KAY Jewelers - Corpus Christi (TX)

1 /5 Gracie Stansberry: I have had an awful experience dealing with their Manager Diana and Assistant Manager Natasha. If you want to be lied to and not being taken care of come here. I bought a n enhance at a different Kay jewelry and they sold me a ring that didn’t match my ring. I first showed the sales lady my wedding ring and she said of course when you get your ring dipped for color and the enhancer is on it will look great with no gaps. Later on when I got them put together the manager was okay giving me a ring where my enhancer was not put on straight as well as had gaps all over. At this point my ring was “dipped” (I was wrong) which brings out all the colors of my chocolate diamond. They put a rush to have it taken off because it didn’t match and I didn’t want my wedding pictures to look bad because my enhancer doesn’t match my wedding ring. I know it’s partially my fault but I was trusting the sales lady and felt since she does this for a living it’s all going to work out. I got my wedding ring back and at this point I have 10 days before my wedding. Well guess what my rings were taken apart and I guess they sized my ring down because it didn’t fit. At this point the Manager and I was very well acquainted. I told her I shouldn’t be having this problem and at this point we have a little over a week and my wedding ring that was purchased from Kay’s was not going on my finger. The manger agreed that I could do a trade in with no up charge or put that towards a custom ring that was quoted almost over $5,000. Well a few days later I got my ring back the right size and my enhancer in 2 pieces (when it’s supposed to be one) all back together. As well as my ring was dipped correctly with so much color and it even had black in it! Later on when the Assistant Manager Natasha called to remind me of a jewelry show to do an even trade in she informed me that I could not do an even trade in that I would trade my enhancer in and pay an additional charge. I would have to spend the same amount I paid on my enhancer even thought my husband and I talked to the Manager Diana about how she will be okay with doing an even trade in. Well when I asked to talk to Dianna the manager she was very busy and couldn’t talk. I said just have her call me back. When I got a call back from the assistant manager guess what Diana left. I believe that Diana didn’t want to deal with me knowing that she went back on what she said. This has been such a bad experience so since the Manager refused to do the right thing and talk to me she left all her dirty work to Natasha. I want to take this to Corporate because no one should have to go through what I’ve dealt with. This has been more stressful than planning the wedding. The first three pictures you can see the enhancer that doesn’t match my wedding ring and in the last picture with it being dipped correctly, where you can see the black on the sides.

1 /5 Erica Eicher-Hernandez: Extremely Disappointed with Kay’s Jewelers, I wish there was a button for no stars. I’m sharing my experience to hopefully prevent someone else from going through the same frustration. I made a $5,000 purchase at Kay’s, only to have the jewelry break within two weeks. I had it replaced, and shockingly, it broke again in the exact same spot just two weeks later. When I requested a refund, I was told “no” because it was 4 days past their 30-day return policy—even though the item had just been replaced 11 days prior. That made absolutely no sense, considering I was now dealing with a second defective product. I spoke with the manager, who told me there was no one else I could speak with. I asked her to call customer service, and she refused—handing me the number and expecting me to leave. As I stood in the store making the call, she suddenly became concerned that others might hear what was going on—that Kay’s had sold me two defective items and only then did she decide to contact someone who could help. Eventually, I got my refund, but only after a great deal of stress, wasted time, and poor treatment. No one spending thousands of dollars should have to fight to be heard or treated with respect. Do better, Kay’s.

1 /5 Jeanie Jane: I purchased a ring from the establishment and went a little over the return window but brought the item back with paperwork in perfect condition to see what my options were. They would not give me a refund or accept a return, they said the only option was to buy a more expensive item and use that as a credit towards it. Do not want to have a working relationship with a vendor like this so I will not be returning. However the armans right across from their store is much more accommodating and that is who Im going with moving forward.

5 /5 Mary Perez: Stopped by Kay Jewlers for a good cleaning on my jewelry. I also purchased some new earrings reaonably priced. I was greeted with a smile from Ms Diana she was kind,efficient,professional and courteous. Thank you! Diana!

5 /5 Alex Rodriguez: Natasha G. was very helpful, knowledgeable and informative. She helped me find/build a custom ring, sourcing and gathering prices with options on all items. She added the ease and joy in shopping for jewelry... Gena helped us with the inspection and cleaning of our previously purchased jewelry. She also assisted us in finding a nice ring and watch after going through the whole counter explaining prices and discounts for all. Thank you Natasha and Gena for the great experience and service.