1 /5 Lizette Arreola: I was at this mall 06-21-25 from out of town we happen to walk in the doors and Kays was at the corner right side from our entry point. My husband has been wanting a nice new watch so we did walk in and had a look, he was helped by a young man with glasses he did like a Movado black watch and was going to purchase it. On the counter was a sign sale advertisement for 25% off so when he started telling us the price then with the sale he mentioned only 20% and I pointed to the sign and said well the sign says 25% can u honor your sign on the counter and he says let me ask and walks away. He came back with a older white lady and she says she is a manager and has no way of adjusting the price... Well I had been in the retail business for 10 years and have been in high positions, and I know that is a bunch of hogwash.. it made me very sad when she said that cause I know that u could, and Im not about to make a scene and argue. So I said thats perfectly fine and that is a deal breaker for me and we shall pass on the watch. I was going to go all in and open credit here as well but this has changed my mind(I have excellent credit 750+) this incident made my decision clear I would Never return to Kays anywhere. I would leave 0 stars but that is not an option.
GO TO PARAMOUNT JEWELRY IN THE SAME MALL!!!!
We walked out with rings worth 10k and got an amazing discount only paid 4k for the two Ultra High Quality Certified Diamonds ! Staff is Soooo Amazing there you will leave feeling like a million bucks! ( Already had synchrony credit and this purchase was easily applied to my cc )This very day I became a loyal customer to Paramount Jewelers. Ive told my close friends all about how I was treated here and the crazy quality and discounts they gave, so now Im telling anyone who read this