EleganceStore - Allen (TX)

Bryan Tee I had a wonderful experience at this jewelry shop! The customer service was outstanding—warm, welcoming, and attentive from the moment I walked in. They offer a wide variety of beautiful pieces to suit every taste and budget, which made shopping enjoyable and stress-free. The owner is incredibly knowledgeable and took the time to explain the details and quality of each item, which I really appreciated. You can tell they truly care about helping you find the perfect piece. Highly recommended!

Dylan Driscoll Nick went above and beyond for me at every turn. I was looking for someone to custom-make an engagement ring - he ended up doing our wedding bands as well. I would recommend Nick to anyone and everyone. I had a relatively clear idea of what I wanted in an engagement ring. Nick not only brought my idea to life, but walked me through the details I didnt know about, like the appropriate band thickness for a particular stone, and how best to accommodate the stone I had and the design I wanted. The ring was much better than my original plan because of his guidance. He also helped me design two wedding bands more or less from the idea stage. They turned out better than we could have dreamed. Working with Nick was easy, and in fact a pleasure. Hes an expert at his craft and his work speaks for itself.

Dangelo Johnson Lana is truly the best! We came in just shopping around, but Lana was able to match us to our dream choice! Truly a phenomenal person that is great at what they do.

hena karim This place is great, I highly recommend it. Reasonable, and did a great job on a repair.

Esmeralda Jimenez Southlake location - very attentive and friendly from the moment we walked in. Associate asked the right questions to help me pick the perfect gift!! Hurst location could take a few lessons in customer service from these associates!

Spencer Wagley I went to shop for my wifes Valentines present and had a wonderful experience. I was greeted within seconds of entering the store and the sales associate took the time to show me around and help me with my selection. They had a sale buy 3 get 3 free and she let me know that this was going on. Over all it was a very pleasant shopping experience.

Charles B I’ve had my Movado Classic for over 14 years—it’s been with me through a lot. Unfortunately, I accidentally dropped it, and the face snapped out. I searched online for a repair or jewelry shop nearby, but couldn’t find anything convenient. I decided to head toward the mall and, on a whim, checked Google Maps again. That’s when Plano Custom Jewelers popped up—less than half a mile away. I made a quick U-turn and headed straight there. When I arrived, a couple was getting some rings resized, and a polite young gentleman greeted me right away and asked how he could help. I told him I could wait. Just two minutes later, the owner, Willie, came out from the back. I explained what happened, and he took a look at my watch. Without hesitation, he went into the back and put it back together. But that’s not all—he also cleaned the watch and made it look almost brand new again! Willie was incredibly friendly, professional, and honest. No pressure, no upselling—just great customer service. It’s rare to find a local business like this that truly cares. They also have a really nice selection of unique watches and jewelry. I highly recommend Plano Custom Jewelers if you’re looking for quality service and genuine people. Support your local businesses—you won’t regret it.