5 /5 Nathan Scott: My son received a novelty airplane watch from his grandfather, which he received years ago from a friend who admired his service as a fighter pilot and later as a Southwest pilot. This watch isn’t a high-end piece; it probably cost around $30-$50 when it was new, and it needed a new battery and a few other minor repairs.
My wife and I have always had excellent experiences with Duff’s Jewelry, so I took my son there to see if they could help restore his cherished watch.
When we walked in, we were warmly welcomed by Michelle, who genuinely took the time to listen to my son as he shared the issues with the watch. It meant a lot to see her attentiveness, especially as he explained the sentimental value it held for him and why it was important to get it fixed.
To our delight, they completed the repairs in under 24 hours, having it ready for us the very next day. I cant express enough gratitude for the care and dedication the team at Duff’s demonstrated. Michelle’s willingness to engage with my son and truly listen to his story was something we didn’t expect, especially for a watch that might be overlooked in more upscale stores.
I wholeheartedly recommend Duff’s Jewelry to anyone looking for a place that values not just the item but the stories and memories behind it. Thank you so much, Michelle, and all the staff at Duff’s Jewelry, for making this experience so special!