Diamond Mine - Pearland (TX)

5 /5 J: This is one of those hidden gems. I was referred to this place by an employee at Jared to get my watch repaired. Not only did they repair it the same day they also polished my watch. Its family owned and theyre extremely nice people who care about your possessions more than you do!!! Try them out. You wont be disappointed.

5 /5 Karin Arthur: They do excellent jewelry repair and are the nicest people. you will get the best deal on anything you buy there. They have a great selection.

1 /5 Mamun Hussein: NEVER AGAIN, took my wife ring in for repair, way over charged me but i wanted to support local. the end result, he broke the prongs on the ring, costed me twice as much to repair someplace else. the worse part, he wouldnt even admit he was the one that damaged the ring. never again, never again, never again

5 /5 Lonna McHugh: I had a ring that was a little dated but due to the sentimentality of it I did not want to start over with a new design. Candace and Robert talked with me and we decided to use part of an old necklace I never wore to give my ring the refresh it needed and thus keeping the integrity of the original ring. Bonus... it was completed in record time! Candace and Robert are very knowledgeable, considerate and honest. This was not my first interaction with them and certainly not my last.

1 /5 Gary Helders: I am utterly appalled by the service I received at this jewelry store, they completely mishandled my watch beyond the initial repair. I brought my watch in for a straightforward strap repair. While the strap issue was resolved, I was later informed that there was “water damage to the motor” inside the watch, and they quoted an astonishing $925 for repairs. This is beyond unacceptable. Why was it necessary to open the watch to address a strap issue? Before this visit, the watch was in perfect working condition. Their explanation is both suspicious and unconvincing, leaving me to conclude that their actions directly caused the damage. The technician indicated he had to open the watch to investigate why the watch wasn’t working; however, as an expert, as he claims to be, he would understand that the watch wasn’t turning as it is powered kinetically and hadn’t been worn whilst in his possession and, thus, is simply without power. So, other than the fact that it wasn’t turning, what on earth would posses him to open the watch, for a simple strap repair??? To make matters worse, this watch holds significant sentimental value. It was a birthday gift given to me 13 years ago. While its original cost was $600, they are now quoting $925 for repairs—an outrageous amount, especially given the circumstances. This isn’t just a matter of financial cost; they have carelessly ruined an irreplaceable item with deep personal significance. This experience reflects a shocking lack of professionalism, skill, and accountability. I strongly caution anyone considering this store for their jewelry or watch repairs. Based on my experience, entrusting them with your valuables is a gamble you don’t want to take.