AssuredPartners - Plano (TX)

1 /5 J&Z Plumbing LLC: Worst insurance company by far. They answer the phone to take your money and thats it. If you need to add or change anything, they wont answer the phone. Im quickly fixing to change companies. I have been trying to reach someone for a week. Maybe after they see my review, someone will call me. Only been with them for four months, and never again. I dont recommend to anyone for personal or commercial insurance. Save your money and time.

1 /5 Brian: We have Errors and Omissions (E&O) and General Liability (GL) insurance through this provider, but their customer service and account executives are unresponsive. When they do respond, it often takes three or four follow-up emails, and we struggle to get even basic needs addressed. I would definitely NOT recommend them for your insurance needs.

1 /5 Jesse Lyon: I purchased a new car this summer. It took them almost two weeks to return my calls and get the car insured. Then to add insult to injury they cancelled my auto pay on accident when they finally added the car to my insurance. Run, dont walk away. This is not a reputable company.

5 /5 Kayla B: I am more than blown away by the customer service that has been provided to me by Assured Partners of Texas. Leann has gone above and beyond to help me in an insurance situation that has been a nightmare to say the least. I have now moved out of state, and she still way able to help find me new quotes in my area and answer any and all of my questions about law and policies between TX and AR. I highly recommend Assured Partners for all of your insurance needs! I will definitely be following up with HQ to praise the efforts of this team!

1 /5 Johnathan Debs: I was contacted by this company, specifically a Melissa Pirkey, who emailed me saying she was checking up on me regarding a conversation we had back in 2019 about insurance. I contacted her via phone, left her a voice mail and was contacted back within a matter of minutes. I asked her about this conversation we supposedly had a couple months ago according to her email and she said she would email me the conversation. But in the meantime she wanted to sell me insurance. I said to provide me with this is conversation we had so I could review what we discussed. Several days went by and no email. I called and left a voice mail and wrote her an email. Again no reply for several days. So I called their direct line and spoke with a Brady Cox and explained the situation. All I wanted was a copy of this email conversation Melissa stated we had, but that I had no record of. In fact I had never heard of this company and had no prior communication with them before. He said he would investigate and call me back. Several days went by and no call back. So I reached out again but Brady Cox and upper management was in a meeting. So I explained my situation to the receptionist, she wrote everything down and said she would give it to Brady. A couple days later I get an email from Melissa who wrote me an apology emailing basically stating "my boss told me too". I replied back to her email still requesting the so called email conversation we had. A couple weeks later and no reply. The bottom line is that there was never any prior communication between me and Baldwin-Cox Agency as Melissa stated. And I called her out on it after she willingly stated she would provide me a copy of the email. This is basically a sleazy sales tactic that many businesss with no morals do. They cold call/email companies or individuals making up stories that they had talked to you before and are just wanting to follow up hoping for a response back and ultimately a sale. This tactic is immoral and overall a bad business practice. I took my time to contact this company to let them know there might be a problem with the way they reach out to their prospects. Outright lying to a possible customer is no way to start a healthy business relationship. And because Melissa Pirkey nor Brady Cox, who is part of the company team, ignored my phone calls and wouldnt reply to my emails, that says something. That this business has sales tactics that are frown upon by the public and it only reflects poorly on upper management and ultimately the President/CEO.