Stephen M Hawley & Associates - Batavia (NY)

Doug Lackie Valentine auto insurance is by far one of the best insurance agencies out there. The Owner Keith Valentine it’s not just the owner, But also run his ship and the most honest loyal way. I have Three insurances I get through Valentine auto insurance. AnytimeI I need help I call Valentine Insurance agency and they’re right there for me To answer any questions Or claims that I have. Keith and his team are Kind and courtesy every single time. Valentine auto insurance is 100% recommended by me.

Clayton Grant For a large company that is concerned about customer service MET life has proved to me that there is NO sense of urgency to help their clients in their time of need. It has taken 6 weeks to process my short term disability claim. I have been told that more documentation is needed time and time again and that faxes have not been sent/recieved and my case manager has blamed my health care provider for not sending documents after I stood there and watched them send it. 7 times this has happened. Unless something miraculous happens I plan to drop MET insurance as soon as this case is settled, and tell everyone I work with of my experience and that they should consider another company for their insurance needs. I have tried to be patient and let the bureaucracy play out, but it seems that this approach does not work either. Also, it seems that actually calling their clients back after leaving several messages is just simply to much to ask.

Nancy Elle Personal service

Barbara Witt My experience with Matt Harding is ALWAYS top notch, he is always right on the ball. Never skips a beat. Makes me feel very at ease. I completely trust Matt with all my insurance needs as I know he will always have my back!! He truly is the BEST!!!

Anne Marie Christopher Toshia was very professional and knowledgeable. She wrote my homeowners policy when others said they couldn’t. I’m very grateful for having her as an agent.

Dan Zaweski In this day and age of rarely being able to call and actually speak with a real person (immediately no less) let alone one who actually knows what they are talking about, Ed and his team are the gold standard of customer service and satisfaction. A local hometown operation that brings the strength and competitive pricing of a national provider.

MARTIN WILLIAMS We have just started going to the Lyons location last year. Lisa is amazing. Everything we needed she researches and completes in a timely manor. The rates are better than our last insurance policy we had. Never seen an insurance office run so well as this one.

Elena Pousada Weve had a great experience dealing with Randy and the staff at Nicolaysen! Weve insured multiple cars and houses with him, and he is always easy to reach, efficient in getting our concerns addressed and pleasant to deal with. We highly recommend him!

Ginger Harper Had my ins for yrs there. Great place. Awesome people work there in Clyde ny!!!!!