Cepeda Insurance Agency LLC - Rochester (NY)

darrian amaker An incredibly helpful and straightforward experience. Kim and Bobbi helped me find a policy that I can afford, which is a huge relief as I was finding myself unable to navigate the world of insurance quotes on my own. They are knowledgeable and decent folks and they were very kind to me. Highly recommended. A friendly space and good people who know what they are doing.

Philip Burns Zach was amazing! He provided me with several quotes from different companies and was extremely honest throughout the process. Due to some complications with my policy, he let me know that I was actually better off going with a quote from another provider. That level of honesty is rare and truly appreciated. It shows he genuinely cares about whats best for his clients, and I’m grateful for the time and effort he put in.

Stephen Dillenbeck I have been with leatherstockings for 10 yrs at least. Recently we experienced a terrible fire that ripped through our home completely destroying it. We lost everything in our house and the complete structure coming out with only the clothing on our backs. Everyone that I dealt with was super professional and kind that goes from Kevin the assessor, Bill the investigator and Matt. They were quick to get us a check cut for contents and hotel / rental accommodations we couldn’t have been more thankful (within a week) then they processed the rest of our claim with speed and fairness. Within 3 weeks they cut us a check for the structure and now we can breath easy knowing we will be ok. I felt the costumer service was incredible (no automated calling you speak to a person). They got us back on our feet and we don’t have to worry about a place to live or rebuilding. I highly recommend this company.

Hal Nudelman Very unprofessional when you get them to actually answer the phone then they never call you back. They are not farmers agents. And they give you crazy prices I would avoid them At All cost

John Cacace They take care of you here.

Mark Hines Whiting Insurance is a blessing that we never fully realized until the day of our house fire. We knew that Bruce and the team were thorough and professional for the eight years that we went without a claim, but when tragedy struck us in the middle of the night, we saw the depth of knowledge and attention to detail that came from Whiting Insurance. While our house was on fire, I turned to my wife and said, “Call Bruce; that’s what he told us to do.” After the fire was out, we received a call from Bruce that was filled with compassion and a career’s worth of knowledge. He walked us through each step of the process, coaching us, educating us, and encouraging us. We would get a call every few days from Bruce checking in on us to see where we were in the process. I remembered one occasion where Bruce answered the phone while on vacation and talked with us for a few minutes before he told us he was on vacation. That showed us the dedication he has to helping get people back on their feet. Any time we had questions about our policy, Bruce would comb through the fine print of the policy to ensure we were set up for success. Thanks to the diligent work of Whiting Insurance, we were able to get a brand new home built in the same place where our house burned down in LESS THAN A YEAR! We can’t thank Whiting Insurance enough for their help in restoring our family’s home. It’s hard to even imagine the difficulties we would be navigating without their guidance. From our family to the Whiting Insurance family, THANK YOU! We are forever grateful, and just know that you will forever be a part of our story!

anthony scordino The ladys here are so sweet. Fast. One call, 5 minutes, the next day had amazing priced insurance compared to what I had. They are sweet, helpful, and do their jobs well. Id recommend.

Will Ek (E.K.) Ive dealt with Alex, Alexandra and Mom. Besides being very nice, they are smart and always try and find the best way to help their customers. Hard working, great customer service skills.

Steve51 This company gets it! Tammy (branch manager) has provided my family with outstanding coverage and service for many years. Insurance is protection for the unknown. That’s what we receive at a competitive price.

Shawn Bei I can’t thank Paige, Russell, and Maureen, and the entire team enough for their incredible support throughout my wedding insurance claim process. From the very beginning, they were responsive, helpful, and genuinely understanding. With their help, my claim was approved, and I was able to recover $11,500 in deposits that I had initially thought were lost. They made what could have been a stressful and overwhelming experience feel straightforward and manageable. Paige contributed to making sure everything stayed on track, and I truly appreciated her efforts. It’s rare to come across a firm that provides this level of professionalism and care. The communication was clear, the process was well-explained, and I felt supported the entire time. Everyone I interacted with went above and beyond to make sure I was taken care of. I would absolutely recommend this firm to anyone needing insurance assistance. Their compassion and dedication really stood out, and I’m incredibly grateful for their help. Thank you all again for turning a difficult moment into a positive resolution!