Heritage Insurance Agency, Inc. - Cicero (NY)

2 /5 Nicholas Seiter: Had my homeowners with them for several years. They answered any questions they had. When my homeowners was due for renewal I did a price check with a few other companies and found out they were about $500 higher with the same coverage. I called to cancel my policy and I received a very rude and sarcastic woman on the phone. She wished me "good luck" and laughed at me. When I sent my cancellation notice I wrote about this encounter and never received a message back. I wish nothing but the best but would not recommend them at this time.

1 /5 Yolanda G: I always say representation is everything. I wanted to leave my review, about 3 weeks ago because I wanted to leave a review based off experience and not just emotions. So I waited and here I am. Three weeks ago I called Heritage to let them know I was canceling and switching insurance because I received a much better quote through Progressive. There were three vehicles on my policy, along with renters insurance. Based off my new policy I was being charge $500 more than I am now with my current insurance provider. My complaint is the high cost of 3 vehicles, but mostly Melissa. She has a very nasty disposition and an even nastier attitude. This is my experience with her. If you had a better one, good for you. The absolute whole time I was trying to explain why I was calling, she was very abrupt and not listening. She pesistantly kept talking over me. I found that to be very rude. I had to ask a few times to not be interrupted while I was speaking. Her responses were "I didnt realize I was doing that." However, I explained it to her 3 times that she was doing that. Finally, after being able to get out what I called for, she had the audacity to to tell me to have a great day and hung up the phone. But she had clearly ruined my day. I have never been made to feel like "Christmas was ruined for her family because I did not want or need their service any longer feeling" in my life. It was horrible. Melissa makes Heritage Insurance Agency on Bay Rd in Cicero, NY look real bad. She is not a people person, and does not respect customers. Im not sure why she has a customer service job because she clearly missed that lesson. The worst experience of my life. I would not rent from them again or reccomend their service because of Melissa. Ever. It sucks to have to leave this review but maybe Dennis (the owner) will understand the kind of personality he is working with. He may already know, but that is his problem, not mine. Hopefully, she will change her attitude. Just because you cannot see a person does not mean you have to be nasty to them. No customer EVER, especially a paying one deserves this kind of neglect and disrespect. Melissa, I pray you find a more suitable job because answering telephones is not your strongest attribute. Thank you for helping me to leave this review. Stay blessed!!

5 /5 Patricia Caster: Matt Hunt is the kindest, most helpful insurance agent I’ve ever had. He is a down-to-earth kind of guy, knowledgeable in all service lines, pays attention to details and gets back to me in a timely manner. I highly recommend Matt and this agency!

1 /5 Adam Mosher: just dealt with a Melissa at the agency and she had such a bad attitude and very short with me, Trying to take care of her client in getting a new vehicle, This is very uncalled for, Not very professional at all...

5 /5 Susan Stuper: I have been with Nationwide for many years and have never had an issue. They are always helpful and their prices are fair. I would recommend Heritage insurance to anyone who wants good people to take care of you. They are always nice and are very good at their jobs.