Comparion Insurance Agency - Rochester (NY)

5 /5 Frank Sullivan: Excellent service by Peter Harris! Peter has been my trusted auto and home insurance agent for 5 years now. Peter is always attentive, quick to respond, and is happy to help out in any way. I always know I will get the correct answers to any of my concerns. Always a pleasure talking with Peter when I need to reach out. Thank you for the great service!

5 /5 Michele & David Byrne: Our agent, Brent Seewald, helped us secure insurance for our home, auto and small recreational vehicle. Liberty Mutual provided the best price and allows easy management of our policies online. If there is ever a need to call, our questions are quickly answered. We have been extremely happy with our coverage.

5 /5 Donna Marshall: We were out of town and had wind damage to our camper - took pictures of the damage, answered some questions and submitted a claim on line. We had an estimate for repairs within 24 hours and a check in less than a week! They were amazing!!!

1 /5 Kurt Latray: I have had my home and vehicle insured by Liberty mutual for the past 10 years. If all you want is the belief you have coverage without any resemblance of any kind of customer service, this is the place for you! I was not calling in to place a claim nor have I ever! I was mearly trying to get information on a policy that I had purchased earlier this year. It was an additional business liability insurance. As it turns out the cockamami broker that sold it to me sold me something that was completely not what I needed. On top of that, to add insult to injury, I spent approximately 8 hours on the phone going through phone trees and listening to crap music! The few times I was able to actually get to a human being they were either clueless about what to do or how to do it! Cant even imagine what would happen if I actually had a claim with this company. If you enjoy being abused and treated like a number, this is probably the insurance company for you. Otherwise I woulds steer clear at all cost. As of today Im in moving all my insurances to another company that actually treats me as a human being . Someplace that is reasonable and has people that at least can fake sincerity! My advice to anyone who might give a rats ass either way and is in the position to do something about it, would be to save the money on the stupid ass mascot and train people how to do their job!

1 /5 Adam M: Update: The local agency staff are good people and listen to you. However, the national call center and Liberty Mutual no longer have good customer service. Do not, I repeat do not use this company. I was a customer for 16+ yrs. and can count the number of claims on 1 hand for that entire time and never missed a payment. I made my payment per usual toward the end of the month and it just so happened it was a couple of days before the weekend so the entire online process was held up because banks dont operate on the weekend. My payment ended up being late and unbeknown to me I was charged a $10 late fee. Next month comes, no bill received. I called to ask what my bill was and ahhh yes, cancelled over a $10 late fee. Guess that is how Liberty Mutual and this Comparion Insurance Agency take care of loyal customers. When I first started using this company they were caring and nice but now their customer representatives are very inconsiderate and rude. In particular this guy named "Nick" If you choose to select them for insurance, good luck.