Secure Haven Insurance NY - Buffalo (NY)

Wilbur Dowdle Ryan Agency has always put the customer first. I worked as an insurance adjuster in this area for close to 40 years and got to meet and work with most of the agencies in the area. When it came to claims ,the Ryans always were standing side by side with the customer to make sure they were treated fairly . I have all of my insurance with them and can say they have treated me like family ,not just a policyholder.

Michael Archambault Jim is a class act whether youre a customer or a salesperson at a dealership calling to do a change with a customer. Ive been dealing with him for years and hes a textbook example of how to treat folks and the process itself is smooth every time. Thank you as always Jim!

sherif salah I’ve been with these guys since 2015, and all I have to say they’re all amazing, starting from David who worked so hard to save my policy from non renewal and Claudia always willing to help and make everything easy and last Dominick is another agent who have always help me whenever I call. Thank you all for your amazing service. Highly recommend this office for there friendly staff and great service.

Danielle Luvera Every part of my experience with the Frigault Agency was amazing! My agent was Danielle. Everyone I spoke to was incredibly kind and helpful! I am a young hairstylist who needed insurance and didn’t know much, but they fully understood and walked me through everything! I would absolutely recommend them to absolutely everyone! Made for such an easy and wonderful experience and they truly care.

Chad Siddall Claims were handled in a timely manner by a friendly staff. Joe and Jen did a great job!

Jackson Tire & Lube The most helpful insurance company in have ever used . With both my personal and business insurance . Always go above and beyond to help me .

Kirk Macolini Barbara Brenner at Moscato & Associates helped me with my company’s health insurance for over a decade. Navigating health insurance for small businesses can be challenging and Barbara was always helpful. I found her competent, helpful, and she always seems to have my company and employees’ best interests in mind!

johnathan cruz The way Luis talks about insurance he truly makes me feel like I’ve been a car guy my whole Life his enthusiasm his excitement u can tell he truly cares about his customers and not only getting them the best deal possible but also educating them as well with certain things. Which it’s cool it’s like not only am I getting a great deal but I’m getting information from a guy who knows his stuff. In the past I’ve dealt with ppl who just try to stiff you to make themselves look good. And it turns u off quickly. If I’m spending my hard earned money, I want it to be with ppl who care. Once I came down in person after speaking on the phone with luis I smiled and soft this is my guy. I had to make the switch from Geico to state. We need more guys like Luis, ultimate car guy!

Brendan Peck I went through Urbanski because my Dad insisted on it. Initially when I called, I was told I had to come in because "they dont do business over the phone" in 2025. Immediately I didnt want to go with them because thats just outdated. I sign up for my policy anyway and went through progressive. We paid all of the 6 month up front. A month later, I get a notification on that it has been cancelled. I call progressive and the bank to ensure everything was correct, the bank says there was never a payment they declined and theres plenty of money to pay the 6 month premium Urbanski had no information for me and didnt even know it was cancelled. Progressive ends up telling me they cannot sign me a policy in NYS at all now that it happened once. Basically, this boils down to an issue of entering the card information incorrectly or something on the Agency side is what I was told. Now I cant go through progressive at all, have to pay more through the next lowest company, and will not be going through Urbanski for anything anymore. Should have trusted my gut or checked the reviews before just trusting them. Look anywhere else. Update: Finally got them on the phone today. Let the rude old man know that I didnt appreciate being screwed out of a policy with Progressive, he simply said "okay goodbye" with no apologoy or anything whatsoever. He was cutting me off the entire time I was explaining what happened and how we arrived at the fact that he screwed everything up. No apology. Kept saying "did you call progressive?" Each time I spoke. Isnt the entire reason we go through an agency so that they can do this stuff for us? This is hands down the worst experience Ive ever had as a customer.

Kevin Mullen I have been doing business with Keep Insurance for the past 25 years for business and personal insurance and would highly recommend them to anyone. Joe Cantarella has always been there to give the proper information and guidance. The staff is also exceptional as well . E-mails and phone calls are returned quickly and customer service is exceptional . Anytime our rates go up they have the ability to shop out your policies and get quotes from many different companies . Cathy McCarthy recently took the time and effort to save me approximately $700.00 yearly on my auto policy . I also deal with Jenna on the company business policies and she always takes the time and makes the effort to make sure we are taken care of properly .Thank you to Joe and his staff .