Secure Haven Insurance NY - Buffalo (NY)

Howard Mulcahy I recently stopped to the Cote Agency with no appointment and provided Christine very minimal information. She called me the very next day with a quote for my homeowners and auto insurance that was considerably cheaper than my last provider. Christine made everything super easy and convenient. I am very pleased that I stopped by that day.

Catgy Worse car insurance I’ve EVER had!!!! NEVER calls back/communicates when you have a claim. VERY CHEAP when it comes to your repairs !! Took them months to adjust my claim and still got it wrong! I’d never get this insurance again !!! Update!! Instead of helping the customer they’ve decided to investigate my claim because I’ve left a negative review! That’s the quickest they’ve worked my entire claim Is when it’s beneficial to them !

Shelbylyn Rhoades Jen is the best. Nothing beats her. When you call the automatic phone number just keep asking for Jen at the utica office and they will put you through and she won’t sugar coat anything. She is super nice and willing to work with anyone. Although respect is earn, so if you give respect then Jen will help you otherwise don’t bother. She understands that life happens and how tight money can be. I 120% recommended her to anyone.

gabriel guadaluoe pedraza So glad I found this agency. I had some detailed follow up questions and they took the time to walk me through all of them. I felt heard and supported.

Lynn Blasso Great service anytime I’ve need to use them. I highly recommend Michael!!

Andy Gesner The absolute worst customer service I have ever experienced. This company is a complete joke. I tried to provide NXG Insurance with my business, but it became clear to me quite quickly that though he had been referred to me, Chris DiTommaso was going to be unable to assist me personally. Instead, he sloughed me off to his co-employee Tanner Davis, and after many days of being ignored by both of them, despite me calling and emailing, I sent an email expressing my concerns. Tanner did call me shortly thereafter to tell me he did not appreciate me "being rude", claiming that it usually takes "a week or two" to receive a Workers Compensation quote (WOW! What a whopper of a lie, I was able to purchase my policy with Geico in less than a hour!). Obviously Chris did not share with Tanner that there was a palpable sense of urgency to have this policy taken care of in a timely fashion. Tanner did promise to get back to me by "the end of the day." The date of that call was Monday, March 17th, 2025. That was over a week and a half ago. I have still not heard back from him and I doubt I will. Obviously "Customer Service" was not something they were trained to provide.

Steven Vensky Kathy & Tyler are very friendly and extremely knowledgeable on how to save you $$$!

Jane He John Barbieri and his team have been providing me and my family with exceptional customer service and the peace of mind of State Farms excellent auto, life and home coverage for over 25 years. They are quick to respond and take the time to answer my questions and address concerns, and have been especially helpful as my familys needs have changed over the years. Highly recommend this agency for all your insurance needs.