KAY Jewelers - Syracuse (NY)

1 /5 Y U: This Kay Jewelers does not stand by its warranty or word. Under the Lifetime warranty that I have, sizing, repairs, and stones are supposed to be covered at no cost to me. I have faithfully taken my ring in for inspections and cleanings even though I have not been able to wear it due to the arthritis in my hands swelling my knuckles up, so it has been sitting in a box for a few years. I have taken it for inspections for years to keep the warranty active, however, for the past couple of years they insist that a ring that I have not worn needs work and that I have to pay for out of pocket as they will not honor the warranty. This has been expensive for me as I trusted them and paid to have the work done. The last time I took it in I was once again told that it needed work "not covered by the warranty". I explained that a ring sitting in a box could not possibly incur the damage that they were trying to charge me for. When I refused to agree to the "repair" which I believe was supposed to have been done previously they did not record the inspection and cancelled my warranty, even though the store records show that I had taken it in that day and their "findings". Contacting headquarters did nothing to resolve the issue as they say there is no record of my last inspection (even though the store has a record of it) because I did not agree to having the work done and that if I did not agree to spend the money for the unnecessary repair they would void the warranty. After wasting hours of my time trying to get them to resolve this, I gave up and decided to continue keeping the ring in its box and let the warranty go as it was not worth the hassle ( another one of their tactics?). I DO NOT RECOMMEND THIS KAY JEWELERS LOCATION!!!!

5 /5 Keith Lin: Today, I visited this store with my wife to purchase an engagement ring. We were very impressed by the professionalism and kindness of the staff. In particular, the young lady who assisted us demonstrated exceptional customer service, attentiveness, and a positive attitude throughout the entire process. Her knowledge and patience made our experience both enjoyable and stress-free. I highly recommend this store to anyone looking for quality jewelry and outstanding service. — Pattyi

5 /5 Sydnie Sovinsky: We had a custom wedding band made by Cody, and we couldn’t be happier with the experience. He did an amazing job designing the ring, thoughtfully incorporating diamonds from our old promise ring into the new design. His professionalism, exceptional skill, and lovely demeanor made the entire process smooth and enjoyable. We will be coming back after the wedding to work with Cody again to solder the rings together. Highly recommend!

5 /5 Geordan Holmes: Patti was an incredible help during our engagement shopping. We learned an incredible amount from Patti and she was so patient with me. Jon also helped to complete a smooth transaction.

5 /5 Marlen Cruz: Our experience with Cody was amazing his sale skills and knowledge about the rings and other jewels is incredible his uplifting energy brought us to make the best decision to pick the ideal ring for my mother we are very thankful with him