1 /5 Eljay LeVeille: Absolutely the worst experience Ive ever had with any business in the Albany County area.
I brought in a piece back in May, and it took them almost two weeks just to provide a quote. Once I finally got the price and agreed to it, I was told it would be handled—this was on April 2nd.
From that point on: silence.
I had to call over three months later, on July 11th, just to get an update. I was told it would be another 9–12 days, along with a bunch of excuses. Now its July 31st—three weeks later—and they haven’t even started. They just ordered the stone.
This delay caused me to miss four major family events, including my fathers 84th birthday (he originally owned the piece), and even my 25th wedding anniversary. The owner made excuse after excuse: overbooked, too busy, only doing easy jobs. And strangely, my wife’s project—much simpler—was done and returned while mine sat untouched.
When I expressed frustration, the owner was rude and dismissive—made it seem like it was my fault. Based on how I was treated, it’s no surprise he’s short on staff. The overall vibe was unprofessional and unpleasant.
Do not waste your time.
The only positive thing I can say is that the lady at the front desk was kind and polite.
