Jewelers on Fifth - Staten Island (NY)

1 /5 infinite writer: My experience was decent the first two times Ive purchased from them, the first not so pleased because The earings I purchased for my wife the lock kept breaking, so they told me to buy a better pair, my last and final purchase was a complete Nightmare, I purchased a gold chain for 1000.00 but little did I know it would start coming apart as soon as I put a piece on it, it couldnt withstand the weight of a tiny cross pendant, he was very misleading, it is a beautiful chain but not worth 1000.00 dollars of my hard earned money, Ive never seen a chain like this before so I gave it a shot on his recommendation, and now Im stuck with a chain that if I try to get a return is only worth 200.00 never again will I purchase from them I shouldve stuck with YANI over at victory fine jewelers.

5 /5 Jose Santos: I recommend you coming here I just bought a silver chain and pendant on Father’s Day . Unfortunately to my surprise the stone already fell out of the cross. Here I am here five days later feeling ripped off I go in there he’s completely understanding and helps me find different pieces I can have to exchange . He worked with me and I ended up with a sterling silver bracelet and a stainless steel chain. For the same price of cross and the stainless steel piece is heavy and shines bright. Thanks Peter ill becoming back for more jewelry again

5 /5 Pauley T: Amazing people, excellent customer service. I purchased my fiancé’s engagement ring, two gold chains and a gold bracelet from here. Still pleased with my purchases and will continue to do business with them in the future! Thanks Maggie!

4 /5 G D: My girl recently got me a rope chain at Macys very pricey but lightweight. It broke twice already and the first time I took it to a local jewelry location in Manhattan they fixed it but the job was done poorly. And since I am a resident of Staten island and one day I got off the ferry from work and was a bit reluctant about Jewelers on Fifth since they just opened at the Empire Outlet. I walked in and I got assisted by Andrew... Oh he was amazing. I work in finance and does not know much about jewelry. He gave me an entire lecture and educated me about weight of the gold the metal and etc. I am waiting on my fiance before going back there to purchase from them. They were able to fix the chain for me and honestly not noticeable at all and what made it even better. They actually redid the part that was broken which was done poorly by the other jewelry place in the city. I am truly happy that the manager Joseph was also there to assist. Customer service was impeccable and Im glad I walked in.

2 /5 Monte Brown: I was told my order would be ready on a specific day. When I arrived that day to pick it up, I was told that it was not picked up from the New Jersey sore and was shipped instead and because of that it was not at the Staten Island store as originally promised. I was told that it should be in the following day. I left the store disappointed. The following day I stopped by and was told that it was shipped to the wrong store and to come back the following day. Again I left the store disappointed. There was no phone call advising me of any of this. When I finally picked the engraved pendant up, it was Saturday. Even though someone made a special trip to the store early on Saturday, the sale associate who handed me that package was cold and matter of fact with me. He did not ask me if I liked the work or apologize for the run around. Nothing. He just asked for my credit card and treated me like I was at a ticket window at the MTA. Not pleased with the customer service here. I will most likely not shop here again. I do not think they get enough business to be this nonchalant with customer service.